SB 15 (serv.man4) - Harman Kardon Audio Service Manual (repair manual). Page 7

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ENGLISH
Troubleshooting
If the soundbar does not turn on:
Check that the soundbar power supply’s AC cord is plugged into a working AC 
 •
outlet, and that the power supply is plugged into the soundbar .
Check that the soundbar’s Power switch is in the On position .
 •
If the subwoofer does not turn on:
Check that the subwoofer’s power cord is plugged into a working AC outlet .
 •
Check that the subwoofer’s Power switch is in the On position .
 •
Check if the subwoofer’s AC fuse has blown . See 
 •
Subwoofer Rear-Panel Controls: 
AC fuse, on page 5, for instructions on checking and changing the fuse .
If there is no sound coming from both the soundbar and the subwoofer:
Check that the soundbar is on (the Power Indicator is illuminated blue) .
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Check that the cable connecting the TV or other source component to the 
 •
soundbar is properly connected at both ends .
Check that the soundbar’s Source Selector is set to the correct source (the 
 •
Source Indicator illuminates white for Source 1 – analog, and illuminates blue 
for Source 2 – digital), and that the source is playing an audio signal .
Check that the system is not muted (when the system is muted, the soundbar’s 
 •
Power Indicator flashes blue) . Momentarily press the Power button to un-mute 
the system . 
Check that the soundbar’s volume is not turned all the way down (the lowest 
 •
setting of the Volume Down button will mute the system) .
If there is no sound coming from just the subwoofer:
Check that the Subwoofer Volume Control is not turned all the way down (fully 
 •
counterclockwise) .
Check that the Wireless Code switches on the subwoofer and soundbar are both 
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set to the same setting number .
Move the subwoofer closer to the soundbar . (The maximum wireless operation 
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distance is 50 feet (15 .3m) .
If the soundbar’s sound is distorted:
Set the soundbar’s Trim switch to a lower setting .
 •
Check the source component to see if the distortion is coming from it, and not 
 •
the soundbar .
If the system’s sound is too quiet, even when the soundbar’s volume is 
turned all the way up:
Set the soundbar’s Trim switch to a higher setting .
 •
If the TV or source component is connected via a variable output, check its 
 •
instructions to be sure that the output is not turned down too low .
The bass output is not loud enough:
Turn up the subwoofer’s Volume knob .
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Move the subwoofer into a corner of the room .
 •
Move the subwoofer closer to the seating location .
 •
The soundbar won’t learn your TV remote’s commands:
Carefully follow steps 1 – 4 of 
 •
Programming the Soundbar to Respond to Your TV 
Remote, on page 9 .
Hold the TV remote 12 inches (300mm) in front of the soundbar during the 
 •
learning procedure .
Although the soundbar will learn commands from most TV remotes, there may 
 •
be some IR codes that it cannot learn .
If you press your TV remote’s Power button and the soundbar turns off when 
the TV turns on (or vice versa):
Press the Power button on either the soundbar or the TV (but not both) one 
 •
time . This will put them back in sync so they will turn on and off together when 
you press the TV remote’s Power button .
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SB 15/230 Service Manual
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