HKTS 5 - Harman Kardon Audio Service Manual (repair manual). Page 9

HKTS 5

8

Troubleshooting

This unit is designed for trouble-free operation. Most problems users encounter are due to operating errors. So if you have a problem, first check this list for a possible solution.  

If the problem persists, consult your authorized  harman kardon service center.

If no sound comes from any of the speakers:

 

• Check that the receiver/amplifier is on and a sound source is playing.

 

• Make sure that all wires between the receiver/amplifier and the soundbar are 

connected properly.

 

• Make sure that none of the speaker wires is frayed, cut or punctured.

 

• Review the proper operation of your receiver/amplifier.

If there is no sound coming from one speaker:

 

• Check that the balance control on your receiver/amplifier is not set all the way 

to one channel. 

 

• Check your receiver/amplifier’s speaker-setup procedure to make sure that the 

speaker in question has been enabled and that its volume level has not been 

turned all the way down.

 

• Make sure that all wires between the receiver/amplifier and the speaker 

terminals are connected properly.

 

• Make sure that the speaker wires are not frayed, cut or punctured.

If there is no sound coming from the center speaker:

 

• Check your receiver/amplifier’s speaker-setup procedure to make sure that 

the center speaker has been enabled and its volume level has not been turned 

all the way down.

 

• Make sure that all wires between the receiver/amplifier and the center speaker 

terminals are connected properly.

 

• Make sure that the speaker wires are not frayed, cut or punctured.

 

• If your receiver is operating in Dolby

®

 Pro Logic

®

 mode, make sure that the 

center speaker is not set to “Phantom.”

If there is no sound coming from the surround speakers:

 

• Check your receiver/amplifier’s speaker-setup procedure to make sure that the 

surround speakers have been enabled and their volume levels have not been 

turned all the way down.

 

• Make sure that all wires between the receiver/amplifier and the surround 

speaker terminals are connected properly.

 

• Make sure that the speaker wires are not frayed, cut or punctured.

 

• Review proper operation of your receiver/processor and its surround-sound features.

 

• Make sure that the movie or TV show you’re watching has been recorded in a 

surround-sound mode. If it has not, check to see if your receiver/amplifier has 

a different surround-sound mode that you can use.

 

• Review the operation of your DVD player and the DVD jacket to make sure that 

the DVD features the desired Dolby Digital or DTS

®

 surround-sound mode and 

that you have properly selected that mode using both the DVD player’s menu 

and the disc’s menu.

If there is no sound coming from the subwoofer:

 

• Check that the subwoofer’s Power cord is plugged into a working AC outlet.

 

• Check that the subwoofer’s Power switch is in the "ON" position.

 

• Check that the Subwoofer Level control is not turned all the way down (fully 

counterclockwise).

 

• Check the audio-cable connection between your receiver/processor and the 

subwoofer.

 

• Check your receiver/amplifier’s speaker-setup procedure to make sure that 

the subwoofer has been enabled and that its volume level has not been turned 

all the way down.

If the system plays at low volumes but shuts off as volume is increased:

 

• Make sure that all wires between the receiver/amplifier and the soundbar are 

connected properly.

 

• Make sure that none of the speaker wires is frayed, cut or punctured.

 

• If you have an additional pair of front speakers connected to your receiver/

amplifier, make sure that you’re not operating the system below the receiver/

amplifier’s minimum impedance requirements. Check the receiver/amplifier’s 

documentation for more information.

You can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com.