Read Harman Kardon GO AND PLAY II (serv.man4) Service Manual online
6
7
Symptom
Possible Problem
Solution
Note
Sound Quality
There is no sound coming
from the Harman Kardon
Go + Play II unit.
No power to unit.
Make sure that the wall outlet
or power strip has power.
Make sure that all switches
for outlet/power strip are on
and that all switches for the
unit are on.
Is the LED on? If the LED is
not on, power is not getting
to your Harman Kardon
Go + Play II unit. Try the
solutions shown.
Incorrect source selection.
Make sure that the iPhone/
iPod is properly docked or
that the auxiliary cable is
properly connected.
Turn up the volume.
Check the unit with a known
good source.
Connect the Aux In cable to
the headphone jack of your
iPhone/iPod.
Sound comes from only one
side/channel.
iPhone/iPod or auxiliary
cable is not seated
properly.
Make sure the iPhone/iPod
is seated all the way into the
docking station.
Make sure the auxiliary cable
is seated all the way into
the jack.
Try resetting the iPhone/iPod.
If you are using a 3.5mm
auxiliary extension cable,
make sure it is a stereo
cable.
Symptom
Possible Problem
Solution
Note
Sound Quality
Distortion (static, crackling
or hissing sounds).
Audio source or source
material may be the
problem.
Test the Harman Kardon
Go + Play II unit with another
source.
Does the distortion occur
with specific songs? If so,
check the recording or
record the source again.
Volume level may be
too high.
Check volume of source.
Some devices will distort the
output signal if the volume
is set to maximum.
EQ setting may be too
high.
Check the EQ setting on your
iPhone/iPod or source device.
It is recommended that the
source device EQ be set to
“Flat” or “Off.”
Harman Kardon Go + Play II
unit emits a loud hum or
buzzing noise.
Input cable is not plugged
in properly.
Check input cable connection.
Cable may be bad.
Replace cable.
Ground loop.
Turn the Harman Kardon
Go + Play II unit off and
connect it to another wall
outlet.
Speaker system experiences
radio-frequency interference
or picks up a radio-station
transmission.
Input cable may be picking
up interference.
Purchase a ferrite core
and wrap the excess cable
around it. A ferrite core can
be purchased at your local
electronics store.
Troubleshooting
0170CSK - HK Go+Play II v5.indd 6
01/12/09 11:36:45
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