KV-XF21N90 - Sony TV Service Manual (repair manual). Page 16

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KV
-XF21N90
RM-915
19
Additional Information
Additional Information
Snowy picture
Noisy sound
Distorted picture
Noisy sound
Good picture
Noisy sound
No picture
No sound
Troubleshooting
If you find any problem while viewing your TV, please check the following guide. If
any problem persists, contact your Sony dealer .
Possible cause
Symptom
Solutions
• Check the antenna cable and connection
on the TV, VCR and on the wall. (page 4)
• Preset the channel again. (page 9)
• Check the antenna type (VHF/UHF).
Contact a Sony dealer for advice.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Try using a booster.
• Turn off or disconnect the booster if it is
in use.
• If the sound of all the channels are
noisy, then press AUTO PROGR to
preset the channels again. (page 8)
• Check the power cord, antenna and the
VCR connections.
• Press POWER on the remote.
• Press main power on the TV to turn off
the TV for about five seconds, then turn
it on again.
• Connection is loose or the
cable is damaged.
• Channel presetting is
inappropriate or
incomplete.
• The antenna type is
inappropriate.
• The antenna direction is
inappropriate.
• Signal transmission is low.
• Broadcast signals are too
strong.
• Channel presetting is
inappropriate or
incomplete.
• The power cord, antenna
or VCR is not connected.
• The TV is not turned on.
continued
20
Additional Information
Good picture
No sound
Dotted lines or stripes
Double images or
“ghosts”
No color
Abnormal color patches
TV cannot receive stereo
broadcast signal
Troubleshooting (continued)
Possible cause
Symptom
Solutions
• Press VOL + to increase the volume level.
• Press MUTING to cancel the muting.
• Press MTS until a better sound is heard.
• Do not use a hair dryer or other
equipment near the TV.
• Adjust the antenna direction for
minimum interference. Contact a Sony
dealer for advice.
• Use a highly directional antenna.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Turn off or disconnect the booster if it is
in use.
• Press SELECT until “COLOR” appears
on the screen, then press + or – to adjust
the color level. (page 14)
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Keep external speakers or other
electrical equipment away from the TV.
Do not move the TV while the TV is
turned on. Press main power on the TV
to turn off the TV for about five
minutes, then turn it on again.
• Press MTS until a good sound is heard.
• The volume level is too low.
• The sound is muted.
• Broadcast signal has a
transmission problem.
• There is local interference
from cars, neon signs, hair
dryers, power generators,
etc.
• Broadcast signals are
reflected by nearby
mountains or buildings.
• The antenna direction is
inapproprite.
• Use of a booster is
inappropriate.
• The color level setting is
too low.
• The antenna direction is
inapproriate.
• The magnetic disturbance
from external speakers or
other equipment, or the
direction of the earth’s
magnetic field may affect
the TV.
• The stereo reception
setting is inappropriate.
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