KV-29FS150 - Sony TV Service Manual (repair manual). Page 81

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15
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Inf
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KV-25FS150/KV-29FS150
2-898-781-21(1)
Other Information
Troubleshooting
If you have problems with your TV, try the suggestions below. If the problem persists, 
see the information at the end of this section.
 
General
Remote Control
Picture
I want to reset the TV 
to the factory 
settings
Turn on the TV. While holding down the 
 button on the remote control, 
press the POWER button on the front panel of the TV (the TV will turn off). 
Release the 
 button. Turn on the television.
The TV is dirty
Clean the TV with a soft dry cloth. Never use strong solvents such as alcohol 
or benzene, which might damage the finish of the cabinet.
There is a “Black 
box”on the screen
You have selected a text option in the Setup Menu (page 14) and no text is 
available. To turn off this feature, set the Closed Captions (CC) option to Off. 
If you wish to see subtitles, select CC1-4 instead of Text1-4.
I forgot the Parental 
Control password
Enter the following master access code: 4357. After using the master 
password, you must create a new access code. You cannot use the master to 
unlock currently blocked channels.
I cannot operate the 
remote control
Check the orientation of the batteries.
The batteries may be weak. Replace them (page 1).
Move the TV three to four feet away from fluorescent light.
I cannot change 
channels with the 
remote control
Make sure you have not inadvertently switched your TV from the channel 3 
or 4 setting if you are using another device to change channels.
I lost the remote 
control.
You can use the buttons on the front panel to access the menus (page 1). 
Contact your local Sony authorized dealer to request a replacement. 
No picture, no
sound
Make sure the power cord is pluged in.
If a red light flashes on the front of your TV for more than a few minutes, 
disconnect and reconnect the power cord. If the problem continues 
contact your local service center.
Verify the TV/VIDEO setting: when watching TV, set it to TV; when you 
watch video, select Video 1, 2 or 3 (page 2).
Try another channel to make sure there is no problem with the signal.
Poor or no picture, 
good sound
Adjust the Contrast in the Picture Menu (page 10).
Adjust the Brightness in the Picture Menu (page 10).
Check the antenna and/or cable connections (page 4).
Poor color or 
sharpness of the 
picture
Adjust the Color in the Picture Menu (page 10).
Adjust the Sharpness in the Picture Menu (page 10).
Make sure that “Intelligent Picture” is set to “Off” in Picture Menu 
(page 10).
No color
Adjust the Color in the Picture Menu (page 10).
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