Read Sony KDL-55HX827 Service Manual online
KDL-55HX827 18
SECTION 2 - SOFTWARE REQUIREMENTS
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on
the TV is to access the Contact Sony screen by using the customer
menu.
FIGURE 2-1. EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE
SYMPTOMS
Always check the Sony Authorized Servicer Portal at
http://www.
sony.com/asp
site for any known and/or listed issues that are
software related. Most symptoms that are correctable by software
updates involve communications issues with other devices or minor
glitches in the operation of a specific function. Below is a list of some
of the symptoms that may be corrected with a software update:
● Fluctuations in picture brightness
● Intermittent picture freezing or noise
● Problems with certain inputs (especially HDMI)
● Intermittent or distorted audio
● Erratic remote control operation
● Unit turns on and off by itself
● Loss of color
● Internet connectivity
● Certain features not working correctly
(photo or video file viewing)
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