Read Sony KDL-22EX350 Service Manual online
KDL-22EX350 22
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Contact Sony
Please contact Sony directly if you have questions on the use of your television
con:
Website Support:
United States Phone Contact:
United States Phone Contact:
Model Name:
Serial Number:
Software Version:
Device ID:
Serial Number:
Software Version:
Device ID:
Canada Phone Contact
Other Countries Contact
Other Countries Contact
www.sony.com/tvsupport
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
Please have the following information available:
KDL-22EX350
B0:00:00:B1:3D:B3
PKG1.027AAA,RRT 31
5700001
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Always check for any known and/or listed issues that are software
related. Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in the operation
of a specific function. Below is a list of some of the symptoms that may be
corrected with a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity
●
Certain features not working correctly
(photo or video file viewing)
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