Read Sony KDL-20S2000 / KDL-20S2020 / KDL-20S2030 Service Manual online
– 15 –
SE-1
RM-ED007
Troubleshooting
C
hec
k
whether the
1
(standby) indicator is flashing in red.
When it is flashing
The self-diagnosis function is activated.
1
M
easure ho
w long the
1
(standb
y) indicator flashes and stops flashing.
For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two seconds.
2
Press
1
on the T
V
(top side) to s
w
itch it off
, disconnect the mains lead, and inf
or
m y
our dealer or
Son
y ser
vice centre of ho
w the indicator flashes (dur
ation and inter
v
al).
When it is not flashing
1
C
hec
k
the items in the tab
les belo
w
.
2
If the prob
lem still persists
, ha
v
e
y
o
ur T
V
ser
viced b
y
qualified ser
vice personnel.
Picture
Pr
ob
lem
C
ause/Remed
y
No picture (screen is dar
k
) and
no sound
•
C
heck the aerial connection.
•
C
onnect the TV to the mains, and press
1
on the TV (top side).
•I
f t
h
e
1
(standby) indicator lights up in red, press
"/1
.
No picture or no men
u
inf
or
mation from equipment
connected to the scar
ts or
HD
M
I IN soc
k
et
•
C
heck that the optional equipment is on and press
/
repeatedly until
the correct input symbol is displayed on the screen.
•
C
heck the connection between the optional equipment and the TV
.
•
W
hen connecting an
y equipment to the HDMI IN 6 sock
et or when
changing the resolution, some dots can appear blinking on the screen for a
fe
w seconds. HDMI signal decoding is in progress and it does not indicate a
malfunction.
Doub
le images or ghosting
•
C
heck aerial/cable connections.
•
C
heck the aerial location and direction.
O
nly sno
w and noise appear
on the screen
•
C
heck if the aerial is brok
en or bent.
•
C
heck if the aerial has reached the end of its serviceable life (three to f
iv
e
years in normal use, one to tw
o years at the seaside).
Distor
ted picture (dotted lines
or str
ipes)
•
K
eep the TV a
w
ay from electrical noise sources such as cars, motorc
ycles,
hair
-dryers or optical equipment.
•
W
hen installing optional equipment, le
av
e some space between the optional
equipment and the TV
.
•
M
ak
e sure that the aerial is connect
ed using the supplied coaxial cable.
•
K
eep the aerial cable a
w
ay from other connecting cables.
Picture noise when vie
wing a
T
V
channel
•
S
elect “Manual Programme Preset” in the “Set-Up” menu and adjust “AFT”
(Automatic Fine T
u
ning) to obtain better picture reception (page
26).
Some tin
y b
lac
k
points and/or
br
ight points on the screen
•
T
he picture of a display unit is compos
ed of pix
els. T
in
y
black points and/or
bright points (pix
els) on the screen do not indicate a malfunction.
No colour on prog
ra
mmes
•
S
elect “Reset” in the “Picture Adjustment” menu to return to the f
actory
settings (page
20).
No colour or irregular colour
when vie
wing a signal from the
Y,
P
B
/C
B
, P
R
/C
R
jac
k
s of
3
•
C
heck the connection of the Y
, P
B
/C
B
, P
R
/C
R
jacks of
3.
•
Mak
e sure that the Y
, P
B
/C
B
, P
R
/C
R
jacks of
3 are f
irmly seated in their
respecti
v
e sock
ets.
Sound
Pr
ob
lem
C
ause/Remed
y
No sound, b
u
t good picture
•P
re
ss
2
+/– or
%
(Mute).
•
C
heck that “TV Speak
ers” is set to “On” in the “Sound Adjustment” menu
(page
22).
Noisy sound
•
S
ee the “Picture noise” causes/remedies on page
33.
Channels
Pr
ob
lem
C
ause/Remed
y
The desired channel cannot be
selected
•
S
witch between digital and analogue mode and select the desired digital/
analogue channel.
Some channels are b
lan
k
•
S
crambled/Subscription only channel. Subscribe to the P
ay Per V
ie
w
service.
•
C
hannel is used only for data (no picture or sound).
•
C
ontact the broadcaster for transmission details.
Digital channel is not displa
y
e
d
•
C
heck that the aerial is plugged directly into the TV (not through other
equipment).
•
C
ontact a local installer to f
ind out if digital transmissions are pro
vided in
your area.
•
U
pgrade to a higher gain aerial.
General
Pr
ob
lem
C
ause/Remed
y
The T
V
tur
ns off automatically
(the T
V
enters standb
y mode)
•
C
heck if the “Sleep T
imer” is acti
v
ate
d, or conf
irm the setting of “Of
f T
ime”
(page
24).
•
If no signal is recei
v
ed and no operation is performed in the TV mode for
10
minutes, the TV automatica
lly switches to standby mode.
The T
V
tur
ns on automatically
•
C
heck if the “On T
ime” is acti
v
ated (page
24).
Some input sources cannot be
selected
•
S
elect “A
V Preset” in the “Set-up” menu and cancel “Skip” of the input
source (page
25).
The remote does not function
•
R
eplace the batteries.
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