DVP-CX860, DVP-CX870D - Sony DVD Service Manual (repair manual). Page 6

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SELF-DIAGNOSIS FUNCTION
Self-diagnosis function
When the self-diagnosis function activates to prevent the
player from malfunctioning, a five-character service
number (combination of a letter and digits) flashes on the
screen and on the front panel display. In this case, check
the following table.
First three characters
C13
C31
Exx (xx is any number)
Cause and/or Corrective Action
•The disc is dirty.
 Clean the disc with a cleaning
cloth.  (page 6)
•The disc is not facing the correct
direction.
 Place the disc in the slot so that
the playing side is facing left.
•The front cover will not open or close
all the way.
 Remove any objects that may be
blocking the movement of the
front cover.
•To prevent a malfunction, the player
has performed the self-diagnosis
function. The front cover
automatically open and the player
enters standby mode.
When you contact your Sony
dealer or local authorized Sony
service facility, remove all of the
discs in the player and give the
5-character service number.
(example: E:61:10)
C:13:00
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