Read Sony DSC-P30 / DSC-P50 (serv.man5) Service Manual online
– 33 –
Ad
di
di
tiona
l inf
o
rm
atio
n
75
Troubleshooting
If you experience trouble with your camera, first check the following items. Should
your camera still not operate properly after you have made these checks, press the
reset button located on the bottom. (If you press the reset button, the date and time
setting is cleared.) Should your camera still not operate properly, consult your Sony
dealer or local authorized Sony service facility. If code displays (C:ss
your camera still not operate properly after you have made these checks, press the
reset button located on the bottom. (If you press the reset button, the date and time
setting is cleared.) Should your camera still not operate properly, consult your Sony
dealer or local authorized Sony service facility. If code displays (C:ss
ss
ss
ss:ss
ss
ss
ss)
appear on the LCD screen, the self-diagnosis display function is working
(page 83).
(page 83).
Symptom
Cause and/or Solution
The power is not turned on
if you press the POWER
button.
if you press the POWER
button.
t Press and hold down the POWER button for
approximately one second.
Your camera does not
work.
work.
•
The battery level is low (the
E indicator appears
on the LCD screen).
t Replace the alkaline batteries or charge the
t Replace the alkaline batteries or charge the
battery pack (pages 10, 12).
•
The AC power adaptor is not connected securely.
t Connect it firmly to the DC IN jack of your
t Connect it firmly to the DC IN jack of your
camera and a wall outlet (mains) (pages 12, 14).
•
The built-in microcomputer is not working
properly.
t Disconnect and then reconnect all power
properly.
t Disconnect and then reconnect all power
sources after one minute. Then turn the power
on and check that the camera works properly.
Press the reset button located on the bottom
using a sharp-pointed object.
on and check that the camera works properly.
Press the reset button located on the bottom
using a sharp-pointed object.
Your camera cannot
record images.
record images.
•
You cannot record images while charging the flash.
•
The mode dial is set to
or SET UP.
t Set it to
,
or
(pages 19, 26).
•
No “Memory Stick” has been inserted into your
camera.
t Insert a “Memory Stick” (page 17).
camera.
t Insert a “Memory Stick” (page 17).
•
The write-protect tab on the “Memory Stick” is set
to LOCK.
t Set it to the recording position.
to LOCK.
t Set it to the recording position.
The LCD screen does not
light when the power is
turned on.
light when the power is
turned on.
•
The power was turned off with the LCD screen set
to OFF the last time the camera was used.
t The camera retains the settings from the last
to OFF the last time the camera was used.
t The camera retains the settings from the last
time it was used. If you turn the power off with
the LCD screen set to OFF, the LCD is still set
to OFF the next time you turn the power on.
the LCD screen set to OFF, the LCD is still set
to OFF the next time you turn the power on.
76
The picture is out of focus.
•
Your camera is not in macro recording mode when
you shoot a subject that is about 3 to 25 cm (1 3/16
to 9 27/32 inches) from the lens.
t Set the macro recording mode (page 53).
you shoot a subject that is about 3 to 25 cm (1 3/16
to 9 27/32 inches) from the lens.
t Set the macro recording mode (page 53).
t Press the zoom button to set to the W side.
•
The focus preset is selected.
t Cancel the function (page 52).
t Cancel the function (page 52).
The resizing function does
not work.
not work.
•
You cannot resize moving images, text images, Clip
Motion and uncompressed images.
Motion and uncompressed images.
Images recorded in TEXT
mode are blurry.
mode are blurry.
•
Light is not striking the subject evenly.
t Adjust so that the lighting strikes the subject
t Adjust so that the lighting strikes the subject
evenly.
You cannot record images
in TEXT mode.
in TEXT mode.
•
The mode dial is set to
.
t Set the mode dial to
.
You cannot display a print
mark.
mark.
•
You cannot display print marks on moving images,
text images and Clip Motion images.
text images and Clip Motion images.
The picture is noisy.
•
Your camera is placed near a TV or other
equipment that uses strong magnets.
t Move your camera away from the TV, etc.
equipment that uses strong magnets.
t Move your camera away from the TV, etc.
The picture is too dark.
•
You are shooting a subject with a light source
behind the subject.
t Adjust the exposure (page 53).
behind the subject.
t Adjust the exposure (page 53).
•
The brightness of the LCD screen is too low.
t Adjust the brightness of the LCD screen
t Adjust the brightness of the LCD screen
(page 70).
The flash does not work.
•
The flash is set to
.
t Set the flash to auto (no indicator) or
(page 24).
•
The mode dial is set to
.
t Set the flash to .
•
The mode dial is set to
, SETUP or
(MPEG
MOVIE).
t Set it to
t Set it to
.
The date and time are
recorded incorrectly.
recorded incorrectly.
•
The date and time are not set correctly.
t Set the correct date and time (page 15).
t Set the correct date and time (page 15).
Vertical streaks appear
when you are shooting a
very bright subject.
when you are shooting a
very bright subject.
•
The smear phenomenon is happening.
t This is not a malfunction.
t This is not a malfunction.
Symptom
Cause and/or Solution
Ad
di
di
tiona
l inf
o
rm
atio
n
77
The battery life is short.
•
You are recording/playing back images under
extremely cold temperatures.
extremely cold temperatures.
•
The battery pack is not charged enough.
t Charge the battery pack fully.
t Charge the battery pack fully.
•
Alkaline batteries or the battery pack is dead.
t Replace the battery (page 10).
t Replace the battery (page 10).
•
You are not using the recommended batteries.
t Use the recommended batteries (pages 10, 88).
t Use the recommended batteries (pages 10, 88).
The battery remaining
indicator is incorrect.
Or sufficient battery
remaining indicator is
displayed but the power
runs out soon. (when
using the “InfoLITHIUM”
battery pack)
indicator is incorrect.
Or sufficient battery
remaining indicator is
displayed but the power
runs out soon. (when
using the “InfoLITHIUM”
battery pack)
•
You have used the camera for a long time in an
extremely hot or an extremely cold location.
extremely hot or an extremely cold location.
•
The battery pack is dead.
t Replace the battery pack with a new one
t Replace the battery pack with a new one
(page 10).
•
The battery pack is discharged.
t Install a charged battery pack (pages 10, 12).
t Install a charged battery pack (pages 10, 12).
•
A deviation has occurred in the remaining battery
time.
t Fully charge the battery pack (page 12).
time.
t Fully charge the battery pack (page 12).
You cannot charge the
battery pack.
battery pack.
•
The camera is turned on.
t Turn the camera off (page 12).
t Turn the camera off (page 12).
The /CHG
lamp
flashes
during charging the
battery pack.
battery pack.
•
The battery pack is not installed correctly.
t Install the battery pack correctly (page 10).
t Install the battery pack correctly (page 10).
•
The battery pack has malfunctioned.
t Contact your Sony dealer or local authorized
t Contact your Sony dealer or local authorized
Sony service facility.
Digital zoom does not
function.
function.
•
The digital zoom cannot be used when recording a
moving image with [MOVING IMAGE] set to
[MPEG MOVIE], or the LCD screen is OFF.
moving image with [MOVING IMAGE] set to
[MPEG MOVIE], or the LCD screen is OFF.
•
[DIGITAL ZOOM] is set to [OFF].
t Set [DIGITAL ZOOM] to [ON] in the menu
t Set [DIGITAL ZOOM] to [ON] in the menu
settings.
Your camera cannot play
back images.
back images.
•
The mode dial is set to
,
,
or SET UP.
t Set it to
(pages 28, 29).
The image and sound are
interfered by noise when
you play back an image on
a personal computer.
interfered by noise when
you play back an image on
a personal computer.
•
You are playing back the file directly from the
“Memory Stick.”
t Copy the file to the hard disk of the personal
“Memory Stick.”
t Copy the file to the hard disk of the personal
computer and then play back the file from the
hard disk (page 35).
hard disk (page 35).
The image cannot be
played back on a personal
computer.
played back on a personal
computer.
t Consult the personal computer or software
manufacturer.
Symptom
Cause and/or Solution
78
Your camera cannot delete
an image.
an image.
•
The image is protected.
t Cancel the protection (page 63).
t Cancel the protection (page 63).
The power turns off
suddenly.
suddenly.
•
If you do not operate the camera for about three
minutes while the power is on, the camera turns off
automatically to prevent wearing down the battery
(page 11).
t The auto-power off function (page 11) is
minutes while the power is on, the camera turns off
automatically to prevent wearing down the battery
(page 11).
t The auto-power off function (page 11) is
activated. Turn on the camera.
•
The battery is discharged.
t Replace it with a charged battery or new
t Replace it with a charged battery or new
alkaline batteries.
The image does not
appear on the TV screen.
appear on the TV screen.
•
The video output signal setting of your camera is
incorrect.
t Change the setting (page 70).
incorrect.
t Change the setting (page 70).
A file error occurs when
you play back a file.
you play back a file.
•
The image size is larger than 1600×1200 (DSC-
P50) or 1280×960 (DSC-P30).
P50) or 1280×960 (DSC-P30).
The picture is
monochrome (black and
white).
monochrome (black and
white).
•
The camera is set to TEXT mode.
t Cancel TEXT mode (page 49).
t Cancel TEXT mode (page 49).
•
P. EFFECT is set to B&W mode.
t Cancel B&W mode (page 55).
t Cancel B&W mode (page 55).
Symptom
Cause and/or Solution
Click on the first or last page to see other DSC-P30 / DSC-P50 (serv.man5) service manuals if exist.