XG-V10WE. Version 1.1 - Sharp Projector Handy Guide. Page 6

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Warranty Procedure
Version 1.1
Issue 04/2006
6
SHARP ELECTRONICS (UK) LTD
PROJECTOR TECHNICAL SUPPORT
TECHNICAL SERVICES GROUP
Warranty Details for XGV10 Series Projectors
1. 
Scope
• 
The reseller will carry out all warranty repairs to Sharp XGV10 series projectors sold by them.
• 
Repairs to all units will be carried out to component level, where possible.
• 
Alternatively, the product may be repaired by Sharp’s approved service company on a chargeable basis.
2. Warranty
• 
XGV10 series projector products carry a one-year manufacturer’s parts only warranty. This covers all major
components against defects in design, materials or workmanship, valid from the date of initial use. The reseller
may return product to Sharps approved service contractor (T.P. Matrix) for repair on a chargeable basis.
• 
Carriage costs are the responsibility of the reseller in accordance with their own service agreement. Carriage
costs are not covered under manufacturer’s warranty.
• 
Parts cost repaid. (Parts ordered via the Intranet have a 7.5% discount applied. Full parts cost is repaid under
warranty).
3. Warranty Parts
• 
All parts replaced under the manufacturer’s warranty are to be kept and returned to Sharp Electronics with the
accompanying warranty claim documentation.
• 
Authorisation must be obtained by the reseller from Sharp, prior to replacing any high value or non-repairable
parts under warranty (e.g. LCD panels, ballast units).
• 
Complete PWB units are not covered under warranty and must be repaired to component level by the reseller.
4. Responsibilities
Reseller
• 
Ensure the customer is informed of your warranty terms and conditions.
• 
Inform the customer of the correct machine specification, as defined by Sharp Electronics.
• 
Carry out preventative and corrective maintenance in accordance with service documentation and Sharp
Electronics’ instructions.
• 
Correctly prepare the machine for installation by performing an established Pre-Delivery Inspection, including
where necessary, the rectification of any problems that may be discovered during the Pre-Deliver Inspection.
• 
Problems highlighted by the Pre-Delivery Inspection must be reported to Sharp Electronics, using the Field
Quality Report (FQIR) form (see appendix 5).
• 
Correctly install the machine, and carry out user maintenance and operation training, as outlined in the product
Operation Manual.
• 
Maintain an adequate level of Sharp Electronics trained technicians at all authorised reseller branches, to
ensure prompt and efficient service to the level specified in the customer contract. Details of training courses
may be obtained by calling the LCD hot-line (0161 204 2418)
• 
Ensure recommended modifications are implemented within the specified time scale, as advised in Sharp
Electronics Technical Bulletins.
• 
Submit maintenance agreements or details of chargeable service rates at the time of purchase. Charges should
be independently determined between the reseller and the Customer, and should be in line with the industry
standard.
• 
Repair all units that fail within their warranty period.
• 
All warranty repairs will be to component level as indicated in this policy.
• 
Service repair data and service feedback to be made available to Sharp Electronics Technical Services Group
upon request, and to include quality control information and field repair data.
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