PG-M10SE (serv.man19). Troubleshooting - Sharp Projector User Guide / Operation Manual

The power will not turn on.

No image

Distorted images

Blurred images

Images are offset vertically or
horizontally and are not correctly
displayed

The remote control does not work

The wireless mouse control does
not work

The STATUS indicator blinks

Flickering text or offset colors with
COMPUTER input terminal

• Is the power plug connected to the power outlet?
• Is the lamp cover correctly installed?
• Is the internal temperature too high? A protective feature prevents the

power turning on when the internal temperature is too high.

• Has the lamp usage time exceeded 1100 hours? The power will not turn

on when 1100 hours have elapsed.

• Has the connected input been selected?
• Is the cables correctly connected to the input terminals?
• Are the brightness and contrast set to minimum?
• Is the sliding lens cap closed?
• Is the lamp blown?
• Has the lamp usage time exceeded 1100 hours?
• If a notebook type computer is being used, was the computer power

turned on after the projector was connected? Is the computer set to
disable output to the external COMPUTER input terminal?
In many cases, when a notebook type computer is connected to the
projector, a signal will not be output to the COMPUTER input terminal
unless the computer power is turned on.

• Does the STATUS indicator blink?

• Is installation correct?
• Was the Keystone adjustment performed correctly?

• Is the lens properly focused?
• Are the screen and projector positioned at the correct angle?
• Does the projection distance place the screen outside the focus range?
• Is there condensation, dirt, etc., on the lens?

Condensation on the internal optical system is possible when the
projector has been stored in a cool place and then is used in a warm
place. In such cases, wait several minutes for the condensation to
evaporate.

• Correctly adjust the horizontal and vertical position of the screen.
• Is the clock frequency correctly adjusted?
• Are the resolution and frequency correct for the input signal? Check the

resolution of the personal computer.

• Does the send indicator (LED) light? If it does not light, the batteries are

exhausted. In such cases, replace with fresh batteries.

• Is there any obstacle between the remote control and the remote sensors

of the main unit?

• Is the remote control being used outside its effective range?
• Is there a fluorescent light or other strong light source close to the remote

sensors?

• Is the MOUSE terminal of the main unit and the personal computer

correctly connected?

• Was the personal computer started after being connected to the MOUSE

terminal of the main unit?

• Check the STATUS indicator list.

• Manually adjust the clock frequency and phase.
• Press the AUTO SYNC button.

Please check the following before requesting repairs.

18
37
36

29, 36, 37

18, 20
15, 16

26
18
37

29, 36, 37

16, 17

36

18

22, 32

19
18
13

—

28
28
27

9, 12

9

9

—

21

21

36

28

OFF

On Continually

Flashing Very Rapidly (On and

off in a cycle of 1 sec.)

Flashing Rapidly

(On and off in a cycle of 4 sec.)

Flashing Slowly (On and off in a

cycle of 8 sec.)

Flashing Very Slowly (On and off

in a cycle of 12 sec.)

Normal

The lamp usage has exceeded 1000 hours of operation and should be

replaced.

• The lamp cover is not correctly attached. Replace it correctly.

• The temperature protector has been triggered. If the room temperature is

high, move the unit to a cool location.  If the temperature within the unit is

high, check the cooling fan (exhaust vent) and the cooling fan (exhaust

vent) on the bottom of the unit.  If any of the slots are blocked, remove

whatever is blocking them.

• The temperature protector has been triggered. If you try to turn on the

unit immediately after turning off, sometimes the power does not come

on. If this happens, wait at least one minute, then turn on the unit again.

• The lamp lighting voltage error detection protector has been triggered.

Wait at least one minute before turning on the unit again. If this does not

solve the problem, please contact your dealer.

The cooling fan has stopped. Contact your Sharp Authorized LCD Projector

Dealer or Service Center.

The lamp is not turned on.

• The unit was turned on immediately after being turned off. Turn off the

unit, wait at least one minute, then turn on the unit again.

• The lamp is dead. Replace the lamp cage. (See page 37.)

ON/OFF

INPUT SELECT AUTO SYNC

POWER

STATUS

The rated lamp life is about 1000 hours. The rated lamp life is the average life of the lamps produced and tested (under the
test conditions of our company). However, it may become shorter depending on the conditions of usage.
After the lamp has been operating for 1000 hours or longer, the STATUS indicator on the control panel will light and the “LAMP
USAGE” icon which shows hours of total lamp usage will be displayed on the screen. When this happens, turn off the unit and
replace the lamp cage with a new one. The unit will not turn on after 1100 hours. (It will go off if it is in use.)

• Be sure to remove the lamp cage by the handle. Be sure not to touch the glass surface of the lamp cage or the inside of the projector.
• Do not loosen any screws except for those mentioned in the instructions below. There is danger of electric shock.
• To avoid injury to yourself and damage to the lamp, be sure to carefully follow the steps below.

• Reset the lamp usage timer after replacing the lamp. See page 29 for information.

• When the lamp usage timer reaches 1100 hours, it becomes impossible to turn on the power and menus are not displayed. In such a case,

see “When the lamp usage timer has exceeds 1100 hours and the unit will not turn on” on page 29.

• Obtain a replacement lamp cage at the store where the unit was purchased. Please specify the following information when ordering a

replacement lamp cartridge:

– Model name : BQC-PGM10X//-1

Unplug the power cord from the
AC socket. Wait at least one hour
after power cord is disconnected.

Close the lamp cage cover in the
direction of the arrow. Then
fasten the user service screw.

Unfasten the three securing
screws on the lamp cage. Hold
the lamp cage by the handle and
pull it upward.

Turn over the projector and un-
fasten the user service screw that
secures the lamp cage cover.
Then open the cover in the direc-
tion of the arrow.

Press the POWER ON/OFF button.
Wait until the cooling fan stops.

Press the lamp cage firmly into
the lamp cage compartment.
Fasten the securing screws.

Securing
screws

User service screw

User service
screw

MOUSE

ON/OFF

VIDEO

MENU

R-CLICK/UNDO

COMPUTER

ON/OFF

AUT

O S

YNC

INP

UT S

ELE

CT

ON/

OFF

POW

ER

OPE

N

STA

TUS

FOC

US

ON/OFF

CAUTION:
• Potential hazard of glass particles if lamp has ruptured. Please have Sharp Authorized LCD Projector Dealer or

• Do not remove the lamp cage directly after operation of the projector. The lamp may be extremely hot. Wait at

When transporting the unit, please slide the lens cap to the closed position and utilize the supplied carrying bag.
Avoid strong vibration and physical shock during transportation.

A soft-side carrying bag is provided to transport the unit. Before placing the projector into the carrying bag, set up the inner
pad inside the bag as shown.

• The supplied carrying bag is made exclusively for the unit and its supplied accessories. Do not place other items into the carrying bag with

the unit or use the bag to transport items other than the unit and its accessories.

• This bag is provided merely to transport the unit and its accessories, not to protect these products from damage as a result of rough handling.

When carrying the unit around, please use the carrying bag that comes with it and, to protect lens from scratches, always shut the sliding lens
cap. Do not expose these products to shocks or impact when transported in the carrying bag.

• Always carry the unit in the carrying bag. Ensure that the power cord and other cables connecting to video sources are disconnected before

moving the unit. When moving the unit or when it is not in use, cover the lens with sliding lens cap.

• Wait until the unit has sufficiently cooled before placing it into the carrying bag. If the unit is placed into the bag while it is still hot, the heat

may damage the bag lining.

The shoulder strap is stored in
the pocket located in front of the
carrying bag.

Follow the same procedure for
the other end of the strap.

Packing the unit

Packing the accessories