Read Sharp MX-PE10 FIERY (serv.man45) Technical Bulletin online
Sharp Electronics (UK) Ltd., Technical Services Group
CCE-1218
1. Model Name:
MX-PE10 (Option for MX-6500N/7500N)
2. Description:
A Software patch for a EFI print server (MX-PE10) has been released.
Please refer to the attached release note for detail.
EFI supports only the latest firmware, so please make sure to update to the latest
firmware before the installation of this patch.
The patches described below are subject for system update. So please understand there
may have been notification of the system update prior to the issuance of this report.
The operation of the MFP will be more stabilized if this patch is installed along with
the MFP main unit firmware for MX-6500N/7500N with support for SP2.
(Please refer to the information on main unit firmware version listed below for detail.)
1. Information on SP2 patch (FIT38605)
- Name of release note file: FIT38065_relnote.doc
- Name of patch file:
FIT38065.zip
MX_PE_10_SP2.exe and the release note listed above are included.
MX_PE_10_SP2.exe and the release note listed above are included.
2. Information on FIT191743 patch
- Name of release note file: FIT191743_relnote.doc
- Name of patch file:
FIT191743.zip
FIT191743.exe and the release note listed above are included.
FIT191743.exe and the release note listed above are included.
- Information on main unit firmware version
ICUM
ICU1
PCU
0301S100
0300S100
0202S100
3. Installation:
Make sure to follow the steps below for update in order to install the patch:
1. 1-1KM7HP (No need to update since it is included in SP1.)
2. SP1 (It has been notified in CCE-1194.)
3. SP2 (FIT38605)
4. FIT191743
4. Check:
Print out the config in CWS (Command Work Station) after installation of the patch.
Make sure the name of the relevant patches (SP2, FIT191743) is shown in PATCH ID
in SYSTEM UPDATES LOG.
RELEASE OF A PATCHES SP2 (FIT38065) and
FIT191743 FOR A PRINT SERVER
TECHNICAL BULLETIN
Date:
11
th
December 2013
Model:
Fiery MX-PE10
Ref.:
CCE-1218
Colour:
White
Page:
1 of 1
Page 1 of 8
Disclaimer
This hardware, software/patches, or technology may contain cryptographic functions as defined in Article 8 (ix) (h) because the cryptographic capability is
not user-accessible, and are designed to have only one or more of the following cryptographic functionality(ies):
1 Functionality to execute copy-protected programs
2 Functionality to access to digital contents stored on copy-protected read-only media
3 Functionality to access to encrypted and memorized digital contents on a medium that will be sold to the public with the same content
4 Functionality for copying control of copyright protected audio/video data
5 Functionality to encrypt and/or decrypt to protect libraries, design attributes, or associated data for the design of semiconductor devices or integrated
circuits
©2012 Electronics For Imaging
Customer Support
Release Note
Fiery Patch Release Notes
General information
Defect ID number
FIT38605
Product name
MX-PE10 65 75
Release date
16 Oct 2013
Files included in this release
File name
File size
Md5 Checksum
MX_PE_10_65_75_SP2.exe
15.3MB
eef65ad519bdefce46daa317cc4740a2
Issue(s) addressed with this release
• FIT38605: Release SP2 for Northstar1.0
• FIT38796: Load Custom paper message appears if print job as 8x20 inch paper size
• FIT38273: Key continue typing when waked up from windows7 sleep mode
• FIT191568: Check copier power and cable connection message is shown when turn
on MFP power
• FIT191557: Fiery cannot response and fall in no printing when remove ethernet
cable during scanner calibration
• FIT191570: When printing out with Saddle fold+staple over 20 counts limitation
setting, occasionally an error message display timing is not proper or it doesn't
recovery (error release) on CWS
recovery (error release) on CWS
• FIT191572: Print job is canceled by fiery when print job is sent while Auto Power
Shut-Off
• FIT191575: When reaching account limitation, bring it to toner not mounted status,
although MFP status is account limit, Command WorkStation status is toner not
mounted.
mounted.
• FIT191581: Print job is canceled when print job is sent. Fiery does not receive the
packet that an engine sent.
• FIT191578: Request to Change of SHARP logo on Webtool page
Page 2 of 8
Disclaimer
This hardware, software/patches, or technology may contain cryptographic functions as defined in Article 8 (ix) (h) because the cryptographic capability is
not user-accessible, and are designed to have only one or more of the following cryptographic functionality(ies):
1 Functionality to execute copy-protected programs
2 Functionality to access to digital contents stored on copy-protected read-only media
3 Functionality to access to encrypted and memorized digital contents on a medium that will be sold to the public with the same content
4 Functionality for copying control of copyright protected audio/video data
5 Functionality to encrypt and/or decrypt to protect libraries, design attributes, or associated data for the design of semiconductor devices or integrated
circuits
©2012 Electronics For Imaging
Customer Support
Release Note
• FIT38810: [POPO] Remove paper from finisher Upper&lower tray msg did not go
even after clearing the output trays
• FIT38568: Color separation issue observed while printing large job with mixed paper
size & color & b/w data
• FIT156263: Fake Paper jam/Misfed message showed in CWS while there is no Jam
or Misfed on the Engine LCD or Engine paper path
• FIT38595: [POPO]"Check copier power and cable connection was observed" on
CWS while printing on 11X17fullbleed
• FIT38596: Job Cancelled by Engine at a Paper Empty scenario
Steps to reproduce the Issue
• FIT38796: Load Custom paper message appears if print job as 8x20 inch paper
size
1) Put 8x20 inch paper on Bypass tray as plane paper
2) Open a file on Excel 2010
3) Open Printer properties then set paper size as Custom (Width:8 inch, Height:20
inch) i Media tab
4) Close Printer properties
5) Select PostScript Paper size in Page Layout
6) Perform print
2) Open a file on Excel 2010
3) Open Printer properties then set paper size as Custom (Width:8 inch, Height:20
inch) i Media tab
4) Close Printer properties
5) Select PostScript Paper size in Page Layout
6) Perform print
Results: Load Custom paper message appears on CWS
• FIT38273: Key continue typing when waked up from windows7 sleep mode
1) Make fiery to sleep from "start menu"
2) By pressing keyboard in the engine, awake the fiery from sleep mode.
2) By pressing keyboard in the engine, awake the fiery from sleep mode.
Results:
Key continue typing
• FIT191568: [RANK A] Check copier power and cable connection message is
shown when turn on MFP power
1) Turn off MFP and wait for 10 minutes or more
2) Turn on MFP, but Check copier power and cable connection message in CWS
2) Turn on MFP, but Check copier power and cable connection message in CWS
Page 3 of 8
Disclaimer
This hardware, software/patches, or technology may contain cryptographic functions as defined in Article 8 (ix) (h) because the cryptographic capability is
not user-accessible, and are designed to have only one or more of the following cryptographic functionality(ies):
1 Functionality to execute copy-protected programs
2 Functionality to access to digital contents stored on copy-protected read-only media
3 Functionality to access to encrypted and memorized digital contents on a medium that will be sold to the public with the same content
4 Functionality for copying control of copyright protected audio/video data
5 Functionality to encrypt and/or decrypt to protect libraries, design attributes, or associated data for the design of semiconductor devices or integrated
circuits
©2012 Electronics For Imaging
Customer Support
Release Note
Results: CWS Errors and Alerts keeps showing the message “Check
copier power and
c
able “message is seen.
• FIT191557: Fiery cannot response and fall in no printing when remove Ethernet
cable during scanner calibration
1)Select Calibration on CWS
2) Calibration page is printed
3) Put Calibration chart on scanner, then perform PC scan
4) The network cable that connects with Fiery and MFP is pulled out
5) Perform Calibration after The calibration print succeeded message appears
on CWS.
2) Calibration page is printed
3) Put Calibration chart on scanner, then perform PC scan
4) The network cable that connects with Fiery and MFP is pulled out
5) Perform Calibration after The calibration print succeeded message appears
on CWS.
Results:
Retrieving measurements message box is remained on CWS. The
dialog box is closed if "CANCEL" button press, but scan job is not cancel. As
the result, any job cannot print on the fiery
the result, any job cannot print on the fiery
• FIT191570:When printing out with Saddle fold staple over 20 counts limitation
setting, occasionally an error message display timing is not proper or it
doesn't recovery (error release) on CWS Import a specific Test File to the Hold
queue and print it.
doesn't recovery (error release) on CWS Import a specific Test File to the Hold
queue and print it.
1. Open a word file of Letter LEF 24 page(Portrait)
2. Print with below driver settings
Media tab
2. Print with below driver settings
Media tab
⇒Paper size...Letter SEF
Finishing tab
⇒Staple mode...Saddle stitch
3.(24~22 page) is outputted with saddle fold+staple
4. When completing print till job (21~2 page), an error message of "20
Copies is Staple max. Continue without Stapling?" is on OPE
5. Select "continue" in error message
6. Resume print and 1st page is printed then print up to(21~1page) is
stored in finisher
7.OPE remains as Printing, on CWS an error message "Please Remove paper
from the Saddle stapler compiler" is shown.
8. When finisher cover is opened, message to remove paper from saddle is
shown in OPE.
9. Remove piled up print paper from saddle
10. Error message in OPE disappears and complete recovery. An error
message on CWS remains.
【Issue】
1.A message shown on OPE in Procedure 8 is delayed.
2.After recovery an error message of CWS remains.
【Expected behavior】
4. When completing print till job (21~2 page), an error message of "20
Copies is Staple max. Continue without Stapling?" is on OPE
5. Select "continue" in error message
6. Resume print and 1st page is printed then print up to(21~1page) is
stored in finisher
7.OPE remains as Printing, on CWS an error message "Please Remove paper
from the Saddle stapler compiler" is shown.
8. When finisher cover is opened, message to remove paper from saddle is
shown in OPE.
9. Remove piled up print paper from saddle
10. Error message in OPE disappears and complete recovery. An error
message on CWS remains.
【Issue】
1.A message shown on OPE in Procedure 8 is delayed.
2.After recovery an error message of CWS remains.
【Expected behavior】