MX-PE10 FIERY (serv.man39). RELEASE OF GM1.1 FOR EFI PRINT SERVER (MX-PE10) - Sharp Copying Equipment Technical Bulletin (repair manual)

mx-pe10 fiery (serv.man39) technical bulletin
Model
MX-PE10 FIERY (serv.man39)
Pages
12
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129.83 KB
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PDF
Document
Technical Bulletin
Brand
Device
Copying Equipment / RELEASE OF GM1.1 FOR EFI PRINT SERVER (MX-PE10)
File
mx-pe10-fiery-sm39.pdf
Date

Read Sharp MX-PE10 FIERY (serv.man39) Technical Bulletin online

 
 
 
Sharp Electronics (UK) Ltd., Technical Services Group
 
CCE-1310 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1. Model Name: 
MX-PE10 (Option for MX-6500N/7500N) 
 
2. Description: 
GM1.1 for EFI print server (MX-PE10) has been released. 
 
 
 
For details, please see the attached release note and Installation Guide. 
 
 
 
 
When using GM1.1, please use 02.00.X1.00 or later versions as the firmware for  
 
 
 
MX-6500N/7500N version. 
 
RELEASE OF GM1.1 FOR EFI PRINT SERVER 
(MX-PE10)
 
TECHNICAL BULLETIN 
 
Date:  
15
th
 May 2014 
Model:  
MXPE10 
Ref.:   
CCE-1310 
Colour:  
White 
Page:  
1 of 12 
45124798
© 2014 Electronics For Imaging
21 January 2014
*45124798*
Customer Release Notes
Fiery Server MX-PE10, version 1.1
This document contains important information about this release. Be sure to provide this 
information to all users before proceeding with the installation.
N
OTE
:
This document uses the term “Fiery Server” to refer to the Fiery Server MX-PE10.
Command 
WorkStation
Starting Command WorkStation
On Windows client computers, a [cws.exe - No Disk] dialog box may appear when you start 
Command WorkStation. If this occurs, install all Microsoft updates to your operating system 
and then restart the computer.
Unsupported 
applications and 
features
Fiery Remote Scan
The Fiery Server does not support Fiery Remote Scan even though it is included on the User 
Software DVD.
Printer Drivers
Installing the printer driver
If you use “Replace existing driver” when installing a new printer driver, the old driver may 
not be uninstalled. If this occurs, use the Printer Delete Utility to uninstall the old driver and 
then install the new driver.
Checking supply levels
On Mac OS, the following supply levels display in the printer driver as “Unknown”:
• Cyan Photoconductive Drum
• Magenta Photoconductive Drum
• Yellow Photoconductive Drum
• Black Photoconductive Drum
• Cyan developer
• Magenta developer
• Yellow developer
• Black developer
• Fusing unit
• Waste  Toner
Supply levels display correctly in Command WorkStation > Device Center, with the exception 
of Waste Toner, which does not normally display in Command WorkStation.
2
Selecting a paper size
When you print from an application using the printer driver (for example, Microsoft Word), 
if you select a paper size that is different than the paper size in Job Properties, the paper size 
selected in the application is honored.
Paper Size and Document Size
If you select Document Size from the Quick Access tab in Printing Preferences and if it 
conflicts with Paper Size in Printing Preferences on the Media tab, a warning does not appear. 
In order get the warning to appear, add Paper Size to Quick Access tab from customize quick 
access.
Brightness option
When you attempt to print a job from some applications using the printer driver, if you set 
Brightness (on the Image tab) to a specific value and then close and re-open the printer driver, 
Brightness is set to a lower value. For example, you may set Brightness to 105% and when you 
re-open the printer driver it is set to 95% instead.
This problem occurs with the following applications:
• Windows Photo Viewer
• Microsoft Office Picture Manager on Windows 7 (64-bit)
• Photo  (Metro  app)
• Reader  (Metro  app)
Error 00000x709
In some cases, when a job fails to print, if you open Printing Preferences from Control Panel > 
Devices and Printers, error 0x000000x709 appears and Printing Preferences does not open.
Printing Booklet jobs using the printer driver
In some cases, when you print a Booklet job from an application (for example, Adobe Reader) 
using the printer driver, the job fails to process and print. If this occurs, try printing the job 
from Command WorkStation instead.
Installable options
When you install a printer driver or change an option from Printer Properties > Installable 
Options tab, make sure you click the OK button on the Installable Options tab before you 
proceed. If you do not, new settings will not be applied.
3
Printing from Adobe Acrobat XI
• When you print a job on ledger size paper from Acrobat XI using the printer driver, the 
print in the corner is small.
• On Windows 8, when you print a job using the printer driver, all jobs being printed from 
Acrobat are canceled. A “Document could not be printed” error message appears.
Printing tab documents
If you want to create tabs for your document, you must import the file to Command 
WorkStation, insert tabs, and write tab text from Job Properties > Media tab > Mixed media. 
You cannot set up tab text from the printer driver.
If tab text was added to tabs in the source application, you can print the document with the 
printer driver if you do the following:
1 In Printing Preferences, on the Media tab, in Mixed Media, click the “New Page Range” 
button.
2 In the Page/Page Range Media dialog box, in the “Define Media for Page(s)” field, specify 
which pages have tabs.
3 From the “Paper size” drop-down list, select a tab media.
4 Click Close.
5 Click OK.
Printing BMP files
BMP files are not supported. If you send a BMP file to the Fiery Server, the job is not 
canceled, but still prints with Fiery Server with grabbled characters.
Job Properties
Previewing watermarks in Job Properties
When you edit a watermark in Job Properties > Stamping the watermark does not display in 
the preview window.
Drop-down list behavior with no paper errors
If a drop-down list is open and a no paper error displays, the drop-down list closes, 
interrupting your work. This continues to happen in 5 minutes intervals until the no paper 
error is resolved.
Default settings for Layout > Booklet
The default settings for Layout > Booklet are
• Front cover: print on both sides
• Back cover: print on any side
Page of 12

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