MX-M310, MX-M310N (serv.man10). Software Setup Guide. - Sharp Copying Equipment User Guide / Operation Manual. Page 14

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12
TROUBLESHOOTING
WHEN INSTALLATION WAS NOT SUCCESSFUL
This section provides solutions to possible installation problems. See the following table of contents to 
locate the appropriate page for your question or problem.
• The software cannot be installed.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
• The plug and play screen does not appear.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
• The printer driver is not installed correctly by plug and play. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
• The printer driver cannot be installed (Windows 2000/XP)  . . . . . . . . . . . . . . . . . . . . . . . . 13
Problem
Point to check
Solution
The software 
cannot be 
installed.
Is there sufficient free space on 
your hard drive?
Delete any unneeded files and applications to 
increase free space on your hard drive.
Are you using an operating 
system that is not supported?
Make sure that the software can run on your 
operating system.
For detailed information on installation 
requirements for each software program in 
Windows, click the [Display Readme] button in 
the installer.
The plug and play 
screen does not 
appear.
Is the machine power on?
When a USB cable is connected, make sure the 
power of the machine is "ON" and then connect 
a USB cable to the machine.
Can your computer use a USB 
connection?
Check your computer whether or not a USB 
interface can be used on the Device Manager in 
your computer. (For information on "Device 
Manager", see Help in Windows.)
If USB can be used, your controller chipset type 
and root hub will appear in "Universal Serial Bus 
controllers" in "Device Manager". (The items 
that appear will vary depending on your 
computer.)
If these two items appear, USB should be 
useable. If a yellow exclamation point appears 
next to "Universal Serial Bus controllers" or the 
two items do not appear, refer to your computer 
manual or check with the manufacturer of your 
computer to enable USB and then reinstall the 
printer driver.
!mx_m310_sec_splcsetup.book  12 ページ  2009年6月18日 木曜日 午後4時24分
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