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13
TROUBLESHOOTING
The printer driver cannot be installed (Windows 2000/XP)
If the printer driver cannot be installed on Windows 2000/XP, follow the steps below to check your
computer settings.
computer settings.
1
Click the [start] button and then
click [Control Panel].
click [Control Panel].
In Windows 2000, click the [Start] button,
point to [Settings], and click [Control
Panel].
point to [Settings], and click [Control
Panel].
2
Click [Performance and
Maintenance] and then [System].
Maintenance] and then [System].
In Windows 2000, double-click the
[System] icon.
[System] icon.
3
Click the [Hardware] tab and
then the [Driver Signing] button.
then the [Driver Signing] button.
4
Check the settings in "What
action do you want Windows to
take?" ("File signature
verification" in Windows 2000).
action do you want Windows to
take?" ("File signature
verification" in Windows 2000).
If [Block] is selected, the printer driver
cannot be installed. Select [Warn] and
install the printer driver again.
cannot be installed. Select [Warn] and
install the printer driver again.
The printer driver
is not installed
correctly by plug
and play.
is not installed
correctly by plug
and play.
Did you connect the machine to
your computer before installing
the printer driver?
your computer before installing
the printer driver?
If the machine was connected to your computer
with a USB cable before the printer driver was
installed from the installer, check if information
on the unsuccessful installation remains in
"Device Manager". (For information on "Device
Manager", see Help in Windows.)
If the model name of the machine appears in
"Other devices" in "Device Manager", delete it,
restart your computer, and install the printer
driver again.
with a USB cable before the printer driver was
installed from the installer, check if information
on the unsuccessful installation remains in
"Device Manager". (For information on "Device
Manager", see Help in Windows.)
If the model name of the machine appears in
"Other devices" in "Device Manager", delete it,
restart your computer, and install the printer
driver again.
Problem
Point to check
Solution
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