Read Sharp MX-FX11 (serv.man2) Service Manual online
[3] TROUBLE CODE
1. Image send communication report
code
A. Outline and code system descriptions
After completion of communication, the communication report
table, the communication management table, and the protocol are
described on the communication report column.
described on the communication report column.
The communication report code is composed as follows:
Communication report: XX (XXXX)
The upper 2 digits of the communication report code:
Communication report code of 00 — 99 (Refer to communication
report main code.)
report main code.)
The lower 4 digits of the communication report code:
Used by the serviceman.
The upper 2 digits: Communication report sub code 1 (Refer to
communication report sub code 1.)
The lower 2 digits: Communication report sub code 2 (Refer to
communication report sub code 2.)
Important
The communication report sub code 1 and sub code 2 are in hexa-
decimal notation. (The others are in decimal notation.)
Important
The communication report sub code 1 is not used in the these mod-
els.
B. Details
(1) Communication report main code
Report
code
Final receive signal
(Send side)
.
Final receive signal (Receive side)
0
Abnormal signal
Abnormal signal
1
NSF. DIS
(SID). (SUB). NSS. DCS
2
CFR
(PWD). (SEP). NSC. DTC
3
FTT
EOP
4
MCF
EOM
5
PIP. PIN
MPS
6
RTN. RTP
PRI-Q
7
No signal. DON
DON
8
PPR
PPS-EOP
9
PPS-EOM
10
PPS-MPS. PPS-NULL
11
RNR
RR
12
CTR
CTC
13
ERR
EOR-Q
14
PPS-PRI-Q
16
Abnormal signal
Abnormal signal
17
NSF. DIS
SID. SUB. NSS. DCS
18
CFR
PWD. SEP. NSC. DTC
19
FTT
PPS-EOP
20
MCF
PPS-EOM
21
PIP. PIN
PPS-MPS. PPS-NULL
22
RTN. RTP
PRI-Q
23
No signal. DON
DON
24
PPR
25
RNR
RR
26
CTR
CTC
27
ERR
EOR-Q
28
PPS-PRI-Q
29
V.8 Phase-1
V.8 Phase-1
30
V.8 Phase-2
V.8 Phase-2
31
V.8 Phase-3
V.8 Phase-3
Important
For report codes 16 — 31, V.34 MODE COMMUNICATION.
MX-FX11 TROUBLE CODE 3 — 1
Report code
(Communication
result)
Display in the column of
result
Content of communication interruption
0
—
31
Refer to "previous table".
Depends on the point of communication interruption. For 16 or later, V.34 mode communication.
33
BUSY
The calling side cannot establish connection with the remote party.
34
CANCEL
A communication interruption command is made during sending/receiving. The interruption key is pressed for
interruption of input. <Send/Receive/Polling/Bulletin board>
35
NG35 XXXX
Power is failed during sending/receiving. <Send/Receive/Polling/Bulletin board>
36
(No record paper)
37
(Record paper jam)
38
MEM. FULL
Memory over during reception. <Receive/Polling>
Print is not made during reception in acting reception inhibit. <Receive/Polling>
Print is not made during reception in acting reception inhibit. <Receive/Polling>
39
(Number of paper
unmatched)
unmatched)
40
(Relay not received)
41
LENGTH OVER
The send data length of one page exceeds the limit (2m) in sending. <Send/Bulletin board>
42
LENGTH OVER
The receive data length of one page exceeds the limit. <Receive/Polling>
43
(Communication) (OK)
Speaking before data transmission
44
ORIGINAL ERROR
A document jam occurs in direct sending. <Send>
45
(Picture quality error)
46
NO RESPONSE
The FAX signal from the remote party is not detected within Ti time. <Send/Polling>
(When in recall, however, the recall setting in case of a communication error is valid.)
47
TX DECODE ERROR
A decode error occurs in the FAX board. <Send/Bulletin board>
48
OK
Normal end of communication
OK REPLY RECEIVE
OK in Internet FAX send with reception confirmation.
49
NO RX POLL
The called side does not have polling function in polling reception. <Polling>
The called side has no data to send. <Polling>
The called side has no data to send. <Polling>
50
RX POLL FAIL
In polling reception, DCN is received for DTC. <Polling>
In polling sending, there is no send data. <Bulletin board>
In polling sending, there is no send data. <Bulletin board>
51
PASS # NG
In poling sending, the allow number is not matched. <Bulletin board>
In polling sending, the system number is not matched. <Bulletin board>
In polling sending, the system number is not matched. <Bulletin board>
52
(No confidential function in
remote party)
In confidential sending, the remote party does not have confidential function. <Send>
(Including other company's machines)
1) The NSF signal has not "Confidential function" bit.
(Including other company's machines)
1) The NSF signal has not "Confidential function" bit.
2) The NSF is not a Sharp machine.
53
(Confidential not received)
1)
In confidential sending, DCN is received for NSS. <Send>
54
(Confidential BOX NO NG) 1
In confidential reception, a confidential box number which is not registered is specified.
55
(No relay function in
remote party)
In relay command sending, the remote machine has no relay function. <Send>
(Including other company's machine)
1) The NSF signal has not "Confidential function" bit.
(Including other company's machine)
1) The NSF signal has not "Confidential function" bit.
2) The NSF is not a Sharp machine.
56
NO REL RX
1) In relay command sending, DCN is received for NSS. <Send>
2) In relay command reception, a remote station number which is not registered is specified. <Receive>
3) In F code relay broadcasting, an F code relay command is received.<Receive>
3) In F code relay broadcasting, an F code relay command is received.<Receive>
57
(Relay ID unmatched)
In relay command reception, the relay ID does not match. <Receive>
58
REJECTED
In reception, data are sent from a remote machine of receive inhibit number. <Receive>
(Not rejected in the bulletin board send or the F code bulletin board send.)
(Not rejected in the bulletin board send or the F code bulletin board send.)
59
RX NO F-CODE POLL
In F code polling (calling), the remote machine has no DIS bit 47 (polling function). <Polling>
In F code polling (calling), the called side has no send data. (DIS bit 9 is 0.)<Polling>
In F code polling (calling), the called side has no send data. (DIS bit 9 is 0.)<Polling>
60
NO F-CODE POLL
In F code polling (calling), DCN is received for SEP. <Polling>
In bulletin board, there is no send data for SEP. <Bulletin board>
In bulletin board, there is no send data for SEP. <Bulletin board>
61
RX POLL # NG
In bulletin board, the sub address (bulletin board number (SEP)) is not matched. <Bulletin board>
62
F POLL PASS # NG
In bulleting board, the pass code (PWD) is not matched. <Bulletin board>
63
NO F FUNC
In F code sending, the remote machine has no DIS bit 49 (sub address function). <Send>
(Check that the remote machine conforms to F code.)
64
NO F-CODE
In F code sending : <Send>
1) DCN is received for SUB. --- Check the box number.
1) DCN is received for SUB. --- Check the box number.
2) DCN is received for SID. --- Check the box number and pass code.
In F code receiving : <Receive>
"F code relay broadcasting" or "F code confidential reception" is "Inhibited with soft SW."
67
F PASS # NG
In F code receiving, the pass code (SID) is not matched. <Receive>
68
BOX NO. NG
In F code reception, a box number which is not registered is specified. (SUB is not matched.) <Receive>
69
MEMORY OVER
Memory over in quick online sending <Send>
70
(JOB MEMORY OVER)
In PC-FAX reservation, the number of remote parties is exceeded. <Send>
71
NG71 XXXX *
1
In PC-FAX reservation, data sent from PC includes some errors. <Send>
72
(NG72 XXXX)
*
1
In department management setting on the machine side:
• In reservation from PC-FAX or PC-Internet FAX, a department number which is not registered on the
machine side is specified. <Send>
• In reservation from PC-FAX or PC-Internet FAX, the department number is not specified. <Send>
73
NG73 XXXX
*
1
In reservation from PC-FAX or PC-Internet FAX, the use quantity limit is exceeded. <Send>
74
NG74 XXXX
*
1
When reserving specified filing in document filing in PC-FAX or PC-Internet FAX;
• The pass-code for the folder is set on the machine side and the pass-code from PC-XXX does not match
• The pass-code for the folder is set on the machine side and the pass-code from PC-XXX does not match
with it. <Send>
• The pass-code for the folder is set on the machine side and no pass-code is specified by PC-XXX. <Send>
MX-FX11 TROUBLE CODE 3 — 2
Report code
(Communication
result)
Display in the column of
result
Content of communication interruption
75
NG75 XXXX *
1
• Reservation cannot be made due to machine busy. (Reservation of PC-FAX cannot be accepted.)
• When "PC-FAX or PC-internet FAX send inhibit" is set on the machine side.
• When "PC-FAX or PC-internet FAX send inhibit" is set on the machine side.
76
NG76 XXXX *
1
Reserved with receive confirmation request in PC-Internet FAX, but the Internet FAX sender is not registered
on the machine side. <Send>
77
NG77 XXXX *
1
In reserving specified filing in PC-FAX or PC-Internet FAX, the machine has no filing function.
78
NG78 XXXX *
1
The filing function is inhibited on the machine side when filing specification is reserved by PC-FAX or PC-
Internet FAX.
79
NG79 XXXX *
1
An authentication error occurs when PC-FAX or PC-Internet FAX is reserved.
80
NG80 XXXX *
1
NIC connect failure (network abnormality)
• Check for disconnection of cables.
• A network trouble (CE-XX) occurs.
• The port is set to DISABLE.
• Authentication of the POP server is failed when POP before SMTP is enabled.
• When an error other than the communication result code 93 or 94 in D-SMTP send (including error
• A network trouble (CE-XX) occurs.
• The port is set to DISABLE.
• Authentication of the POP server is failed when POP before SMTP is enabled.
• When an error other than the communication result code 93 or 94 in D-SMTP send (including error
response of 5XX)
81
NG REPORT
In Internet FAX send, reply of receive confirmation of the remote machine is not normal. (Including PC-Internet
FAX).
FAX).
• Error of the disposition-modifier.
• The disposition modifier is not in an error, and the disposition type is other than displayed, dispatched, or
• The disposition modifier is not in an error, and the disposition type is other than displayed, dispatched, or
processed.
82
NO REPORT
In Internet FAX send, time-out occurs in waiting for receive confirmation from the remote machine. (Including
PC-Internet FAX).
• In a case where send confirmation wait time-out time is other than 0, when send confirmation reply from an
Internet FAX destination is not received.
• Recalls of the set number of recalls are performed, but send confirmation reply from an intemet AFX
destination is not received.
83
NG LIMIT
In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit of send data.
84
REJECTED
In e-mail receive, a sender is registered in receive reject address/domain. <Receive>
85
NG85 XXXX *
1
In e-mail receive, an error occurs in communication with POP3 server.
• Header acquisition error.
• Time-out during mail receive
• Time-out during mail receive
86
RECEIVED
In e-mail receive, an unsupported attached file is received.
Only the TIFF-F type is supported for attached files.
• The TIFF-F type of the attached file cannot be recognized.
• There is no attached file.
• The TIFF-F type of the attached file cannot be recognized.
• There is no attached file.
87
NG87 XXXX *
1
In e-mail receive, an attached file cannot be stored in memory.
• Memory over
88
NG88 XXXX *
1
In SMTP e-mail receive, an attached file cannot be stored in memory.
• Cannot be stored in memory.
• The number of items of acting receive data is the maximum, and an additional data cannot be stored.
• The number of items of acting receive data is the maximum, and an additional data cannot be stored.
89
NG89 XXXX *
1
In SMTP e-mail receive, an error occurs in communication with the mail server.
• Time-out occurs during e-mail receive.
90
NG90 XXXX *
1
After reservation by re-operation of document filing, conversion for image send cannot be made.
91
NG91 XXXX *
1
*
2
Data cannot be written to the memory device when Scan To USB is executed.
• The memory device is disconnected during writing to the memory device.
• An error occurs due to a memory device trouble.
• An error occurs due to a memory device trouble.
92
NG92 XXXX *
1
*
2
The USB device memory overflows during writing data into the memory device when "Scan to USB" is
executed.
executed.
93
NG93 XXXX *
1
When error in D-SMTP send (with recall)
• An error response of 4XX occurs during communication with the SMTP server.
• Time out occurs after establishment of connection with the SMTP server.
• An error response of 4XX occurs during communication with the SMTP server.
• Time out occurs after establishment of connection with the SMTP server.
94
NG94 XXXX *
1
When busy in D-SMTP send
Time out occurs during establishment of connection with the SMTP server.
Time out occurs during establishment of connection with the SMTP server.
95
NG95 XXXX *
1
When the path is too long in execution of Scan To USB.
96
NG96 XXXX *
1
When the normal process is not executed in the secure mail sending.
98
NG98 XXXX *
1
The copy inhibit pattern is detected when scanning a document.
99
NG99 XXXX *
1
A document which is inhibited to be copied such as a banknote is scanned.
*1: For a job status result in "Display in the column of result," "NG A XXXX" is displayed. "AA" is the code number.
For a communication result, "Communication error
A A (XXXX)"
is displayed.
*2: The error code of Scan To USB is specified only in the job log.
• When the communication result is OK, the communication sub code 1 and the communication sub code 2 are "0000."
• Errors in ( ) are not used.
• When the communication result is OK, the communication sub code 1 and the communication sub code 2 are "0000."
• Errors in ( ) are not used.
MX-FX11 TROUBLE CODE 3 — 3
(2) Communication report sub code 1
The communication report sub code 1 (upper 2 digits) are always indicated as "00."
(3) Communication report sub code 2
Report code 2
Content of communication interruption
Send/Receive
00
When the conditions after 01 do not apply.
Send/Receive
01
Send length over
Send
02
EOL time up
Receive
03
Carrier detection time up
Receive
04
Time up of the communication start command from the machine side
Receive
05
Time up in phase C (8 min)
Send
06
Memory image decode error
Receive
07
Memory image decode error
Send
08
Time up between frames in phase C (Report code is 0 or 16.)
Send/Receive
09
Not used
—
10
Not used
—
11
Polarity reversion detection
Receive
12
Invalid command reception
Receive
13
Time up (1-minute timer/6-second time)
Receive
14
PUT error
Receive
15
In V.34 mode, time up is generated when shifting from Primary to Control.
Receive
16
In V.34 mode, time up is generated when shifting from Control to Primary.
Receive
17
Command receive time-up from MFP controller
Receive
18
Not used
—
19
Not used
—
20
Polarity reversion detection
Send
21
Invalid command reception
Send
22
Fallback retry number over
Send
23
Command retry number resend over
Send
24
Time up (15 timer)
Send
25
Time up (15 timer) in V.34 mode
Send
26
In V.34 mode, time up is generated when shifting from Primary to Control.
Send
27
In V.34 mode, time up is generated when shifting from Control to Primary.
Send
28
When sending the FSK signal. no response of send completion is sent back from the MODEM chip within a certain time.
(V.34. other than V.34)
Send
29
Not used
—
30
A communication error is generated between MFP controller and Modem controller. (Report code is 0 or 16.)
—
31
DC current not detected (busy)
Send
32
Dial tone not detected (busy)
Send
33
Busy tone detection (busy)
Send
34
TO time up (Remote machine not responding)
Send
35
Ti time up (Remote machine not responding)
Send
36
In dialing, polarity reversion detection (Remote machine not responding)
Send
37
Calling is not made (busy)<Collision detected (including CNG detection)>
Send
38
Not used
—
60
In resend of document filed data, an error occurs in decoding or coding.
Resend
61
In resend of document filed data, setting to inhibit resolution conversion is made. (The resolution after resend is set to be
Enlarged.)
Resend
62
In resend of document filed data, rotation setting is made for data which cannot be rotated.
Resend
63
In resend of document filed data, data cannot be stored in HD after conversion of resolution for resend.
Resend
64
In resending data of document file, during conversion for resending. the number of IMS management pages exceeds the
upper limit (999). (IT occurs in OSA Scan to FTP also. resulting in memory over.)
Resend
OSAScanToFTP
70
E-mail header acquisition error
E-mail receive
71
Time out occurs during e-mail receive.
E-mail receive
72
Receive reject occurs during e-mail receive.
E-mail receive
73
Network communication cannot be made due to port disable.
Network send
74
An authentication of the POP server is failed when POP before SMTP is enabled.
Network send
75
In the setting of SSL communication. when SSL communication is tried but the server side does not support SSL.
Network send
76
There is no image in network communication (transfer).
Network send
80
There is no attached file in received e-mail.
E-mail receive
81
The attached file of received e-mail is not of TIFF type which is supported.
E-mail receive
82
The TIFF type of the attached
file
in received e-mail cannot be recognized.
ID error
E-mail receive
83
The TIFF type of the attached file in received e-mail cannot be recognized.
Endian error
E-mail receive
84
The
TIFF
type of the attached
file
in received e-mail cannot be recognized.
Version error
E-mail receive
85
The TIFF type of the attached file in received e-mail cannot be recognized.
Tag data error
E-mail receive
86
The TIFF type of the attached
file
in received e-mail cannot be recognized.
Tag parameter error
E-mail receive
87
The TIFF type of the attached file in received e-mail cannot be recognized.
Header size error
E-mail receive
MX-FX11 TROUBLE CODE 3 — 4
