MX-C301, MX-C301W (serv.man4). CCE829R5 PROCEDURES FOR USING SERVICE PERSONNEL-ORIENTED FUNCTIONS INSTALLED IN SHARP REMOTTE DEVICE MANAGER - Sharp Copying Equipment Specification (repair manual)

Model
MX-C301 MX-C301W (serv.man4)
Pages
18
Size
2.11 MB
Type
PDF
Document
Specification
Brand
Device
Copying Equipment / CCE829R5 PROCEDURES FOR USING SERVICE PERSONNEL-ORIENTED FUNCTIONS INSTALLED IN SHARP REMOTTE DEVICE MANAGER
File
mx-c301-mx-c301w-sm4.pdf
Date

View Sharp MX-C301 / MX-C301W (serv.man4) Specification online

 
 
 
 
Service Information
 
DIGITAL FULL COLOR COPIER(OPTION): MX-3100N/5001N, etc.
No.  : CCE-829R5
Date : Dec. 5, 2014
 
C
 
Document Systems Unit 
1/18
SHARP CORPORATION
PROCEDURES FOR USING SERVICE 
PERSONNEL-ORIENTED FUNCTIONS INSTALLED 
IN SHARP REMOTTE DEVICE MANAGER 
 
 
 
* The section “Service Related” in the Procedure Manual for Service Personnel for Sharp   
 
 
Remote Device Manager (defined in CCE-829R4) has been modified to include a list of   
  all 
relevant 
models. 
   
 
[Additional 
Model] 
 
 
        MX-C301/C301W   
 
 
    MX-M654N/M754N  
 
1. Model Name: 
Sharp Remote Device Manager (SRDM) (Ver.1.5) 
 
2. Destination: All 
destinations 
 
3. General: 
Sharp Remote Device Manager (SRDM) comes with the following service   
personnel-oriented functions.    We are informing you of the procedures for using the 
service personnel-oriented functions. 
 
 
 
[User Management related procedure] 
 
 
    (1) User addition procedure   
 
 
    (2) User information editing procedure 
 
 
[Login information registration related procedure] 
 
 
    (3) MFP Administrator password registration procedure 
 
 
[Firmware update related procedure] (*1) 
 
 
    (4) Procedure for adding and registering the update firmware 
 
 
    (5) Procedure for downloading update firmware 
 
 
    (6) Firmware update procedure 
 
 
    (7) Scheduled firmware update procedure with the Timer setting 
 
 
    (8) Procedure for deleting firmware from SRDM data base 
 
 
    (9) Functions of History (Add) and History (Update) buttons 
  [Service 
related 
procedure] 
 
 
    (10) Procedure for acquiring a service report (list of service simulation 22-6 and 23-2) 
   
 
(11) 
Other 
service 
settings 
   
 
(12) 
SSL 
connections 
 
 
 
2/18 
 
(6), (7), and (10) are available for the following models:   
 MX-4110N/4111N/4112N/5110N/5111N/5112N, 
MX-2610N/3110N/3610N, 
 
 MX-1810U/2010U/2310U/3111Useries, 
MX-2301N/2600/3100series, 
 
 MX-4100N/4101N/5000N/5001N, 
MX-C382SC/C402SC, MX-C380P/C400P,   
 MX-C310/C311/C380/C381/C400/C401series, DX-C310/C311/C400/C401series,   
 
MX-B381/B401, MX-B382/B402, MX-B380P/B382P/B400P, MX-B382SC/B402SC,   
 
MX-6540N/6240N/7040N, MX-2614N/3114N, MX-2615N/3115N, MX-2314N,   
 MX-2640/3140/3640series, 
MX-M283/M363/M453/M503series, AR-M452U,   
 MX-4140N/4141N/5140N/5141N, 
MX-6500N/7500N, 
 
 MX-C250/C250E/C250F/C250FE/C300F/C300W/C300WE, MX-C301/C301W 
 
MX-M282N/M362N/M452N/M502N, MX-M623/M753series, MX-M264/M314/M354series,   
 MX-M904/M1054/M1204, 
MX-M654N/M754N 
MX-M365N/M465N/M565N, MX-M364N/M464N/M564N 
 
 
(*1) Firmware Update function is displayed only when the server OS (Windows Server   
 
    2003/2008/2008 R2/2012/2012 R2) is installed. 
 
 
Logging in as a service personnel user enables you to use all functions for service users and   
 advanced 
users. 
 
For more information on how to use these functions, see the User’s Guide that comes with this   
 software. 
 
For information on how to install this software, see the Software Setup Guide that comes with this   
 software. 
 
 
Notes for SRDM installation 
 
    If you have acquired SRDM files for installation (i.e. zip file) from another computer, Windows OS   
 
    may prevent you from using these files until you unblocked them. This is a Windows OS security 
 
  feature. 
 
    The following problems may occur. 
 
 
    - When executing the installer, a warning appears. 
 
    - After the completion of the installation, the file uploading process for driver distribution, no   
 
    matter how long you wait, will not complete. 
 
 
    To resolve these issues, if you are using a SRDM install file that has been acquired by another   
 
    computer, prior to executing the install be sure to change the file properties of the file using the   
 
  steps below: 
 
 
 
3/18
 
Note for the use of the Remote Operation Function on MX-2600/3100 Series 
 
    When using the remote operation function on MX-2600/3100 series (excluding DSK models),   
 
    a single keystroke may be repeated several times.    In this case a MFP setting is required to   
 
    prevent the keystroke repeating. 
 
    (As the Administrator Authority, press the System Setting, the Operation Settings, and then   
 
  select the Disable Auto Key Repeat check box.) 
 
 
Note for the use of the SNMPv3 on MX-1810/2010/2310/3111 
 
    Please be sure Not to disable SNMPv1 setting.   
 
 
Precautions for the MX-C382SC/C402SC 
 
    This software will perform the status update or the search by sending the SNMP command to   
 
    MFP. 
 
    If the status update or the search is performed for MFP in Auto Power Shut-Off Mode,   
 
    MX-C312SC/C382SC/C402SC may return the Ready condition. For this phenomenon, if the   
 
    interval of auto power shut-off is configured, MFP will automatically go to the Auto Power   
 
    Shut-Off Mode according to the setting. 
 
 
Note for the use of SRDM in wireless LAN environment 
 
    Do not use SRDM to MFP connected to a network via a wireless LAN adapter. There is a   
 
    possibility that a part of SRDM functions do not work properly to MFP connected via a wireless   
 
    LAN. Change the MFP connection to a wired connection prior to using SRDM. 
 
 
 
 
 
4/18 
Procedures for Using Service 
personnel-Oriented Functions 
 
[Login to the service user] 
1. Access to SRDM 
The following Device View Initial screen will 
appear. 
 
 
2. Login 
1) Clicking the Login icon from the above Device 
View Initial screen, the following Login screen 
will be displayed. 
 
 
2) Enter your login name and password and click 
the “Login” button. 
Login Name: servicesrdm 
Password: servicesrdm (same as Login Name) 
 
This login name and password are set by default. 
You can change the login name and password 
by using the “User Management” function. 
We recommend that you change the default 
login name and password from the standpoint 
of security. 
 
2) Initial screen after login 
 
 
 
 
5/18
[User management related procedure] 
(1). User addition procedure 
The procedure for adding Service User and 
Advanced User is as follows:   
 
1) On the Initial screen after login, click the 
“Settings” tab. 
 
 
2) On the above Settings Initial screen, click the 
“User Management” menu.   
The following User Management Initial screen 
will appear. 
 
 
3) On the User Management Initial screen, click 
the “Add User” button.     
 
4) Enter your user name, login name, password, 
and select Service User or Advanced User 
from the pull-down menu of the Role part, and 
then click the “OK” button. 
 
 
(2). User information editing procedure 
The procedure for changing the role of the 
registered user is as follows: 
For other editing contents, refer to the User’s 
Guide. 
 
1) Select the user you want to edit (click User 
Name from the User Name column). 
In this example, User Name “Test” is selected. 
 
2) From the pull-down menu of the Role part, 
select Service User or Advanced User and click 
the “OK” button. 
 
 
 
6/18 
[Login information registration related procedure] 
(3). MFP/Administrator password registration 
procedure  
 
1) Login into SRDM and click on the “Login 
Information” menu. 
 
 
2) Once the device list is displayed, enter a 
password for each device and then click the 
“Save” button. 
 
 
 
 
 
 
 
 
 
When setting all of the devices to the same 
password, enter the password into Collective 
Setting – Password in the upper part of the 
screen and then click the “Apply to all 
displayed MFPs” button. 
 
Note: “Apply to all displayed MFPs” button affects 
to listed devices on the screen. 
[Firmware update related procedure] 
(4). Procedure for adding/registering the update 
firmware 
 
1) Log into SRDM and click the “Firmware 
Update” menu in the Device Management tab. 
 
2) Click the “Add Firmware File” button. 
The following Initial screen will appear when   
clicking [Add Firmware File] button. 
Select a firmware file by using the Browse 
button. If necessary, write a comment in the 
comment field, and press the “Add” button. 
 
3) The added file will be displayed as follows: 
Save 
 
 
 
7/18
(5). Procedure for downloading a firmware   
update file 
The procedure for downloading a firmware in 
the SRDM database to the location to be 
specified is as follows: 
 
1) On the Initial screen after login, click the 
Settings tab and then the Firmware Update File 
Download menu. 
The following Firmware Update File Download 
Initial screen will appear. 
 
 
2) Select the firmware you will download from the 
radio button and click the Download button. 
The following screen will appear. 
Clicking the “Save” button and selecting the 
location to download firmware, the download 
will start. 
 
Note:  
If the selected firmware file is already deleted, the 
following message will be displayed: 
Download cannot be executed. 
The selected file may have been deleted. 
(6). Firmware update procedure 
 
1) Log in and click the “Firmware Update” menu. 
 
 
2) When a list of firmware registered in the SRDM 
database is displayed, select the firmware used 
in updating (Confirm the object model) by 
clicking the appropriate “Select” button. 
 
 
3) Clicking the [Select] button, Device View 
appears.    Select the MFP whose firmware you 
want to update, and click the “Execute Now” 
button. 
 
 
 
8/18 
Note 1: Update firmware so that the use of a   
user's MFP is not prevented. 
 
Note 2: In firmware update, do not click the 
“Cancel” button till firmware update is 
completed after “Execute” is clicked. 
(7). Scheduled firmware update 
 
1) Login into SRDM and click on “Firmware 
Update” menu. 
 
 
2) When a list of firmware registered in the SRDM 
database is displayed, select the firmware used 
in updating (Confirm the object model) by 
clicking the appropriate “Select” button. 
 
 
3) When the Device View is displayed, select the 
MFP for firmware update and click the “Timer 
Setting” button. 
 
 
 
9/18
4) Once Timer Settings is displayed, set the   
date/time for the firmware to update and click 
the “Timer Settings” button. 
 
 
5) Firmware Update History will be displayed and 
the firmware update date/time will be 
scheduled. 
To cancel a Scheduled Firmware Update, click 
the “Cancel” button. 
 
(8).Firmware deletion procedure 
 
1) To delete firmware, select the check box of the 
firmware you want to delete, and click 
the ”Delete Firmware File” button. 
 
 
2) When the message of the confirmation is 
displayed, click "YES" button. 
 
 
 
 
10/18 
(9). Functions of History (Add) and History 
(Update) buttons 
On the Firmware Update Initial screen, the 
History (Add) and History (Update) buttons are 
located as follows: 
 
1) Clicking the History (Add) button will display a 
list of added firmware as follows: 
 
2) Clicking the History (Update) button will display 
a firmware update history as follows: 
The firmware update history consists of Start 
Date, File Name, State, and Fault columns.   
For the item that the firmware is being updated, 
[Cancel] button is displayed on the right column 
to the Fault column.   
 
Start Date: Starting date and time of firmware 
update 
File Name: File name of updated firmware   
State: Displays how many units have 
completed firmware update when 
updating firmware for multiple units 
simultaneously. 
Fault: Displays the number of digital full color 
parts that failed in firmware update. 
 
Clicking "State" displays the current firmware 
update state. 
 
 
The “Disconnect Now” button is used to cancel 
firmware update that is now in progress (to 
forcibly terminate communication with a user's 
MFP). If the Disconnect Now button is clicked 
when the firmware of a user's MFP is being 
updated, the update will be canceled after it is 
completed. (Firmware update of the 
subsequent MFPs will be cancelled.) 

Download Sharp MX-C301 / MX-C301W (serv.man4) Specification

Here you can view online and download Sharp MX-C301 / MX-C301W (serv.man4) Specification in PDF. MX-C301 / MX-C301W (serv.man4) specification will guide through the process and help you recover, restore, fix, disassemble and repair Sharp MX-C301 / MX-C301W (serv.man4) Copying Equipment. Information contained in service manuals typically includes schematics / circuit diagrams, wiring diagrams, block diagrams, printed wiring boards, exploded views, parts list, disassembly / assembly, pcb.