MX-4100N, MX-4101N, MX-5000N, MX-5001N (serv.man136). ISSUING EXPLANATORY MATERIAL OF JOB LOG CODES. - Sharp Copying Equipment Technical Bulletin (repair manual). Page 5

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PRINTER MODE JOB LOG CODE LIST 
CODE
Cause
Item
Remedy
SMON Message
24E
“Always Print” is selected in “Document
Control Print Select” of System Settings but
“Not Printing” is selected on the driver.
Document Control
Select “Always Print” in Document Control setting of
the driver.
Document control function has been enabled
automatically on the specified job by the reason below:
(Print setting of Document control function: Always
print)
24F
“Not Printing” is selected in System Settings
but  “Always Print” is selected on the driver.
Document Control
Select “Not Printing” in Document Control setting of
the driver.
Document control function has been canceled on the
specified job by the reason below:
(Print setting of Document control function: Not printing)
250
“Always Print” is selected in “Document
Control Print Select” of the driver for non-
DSK firmware.
Document Control
Not instruct Document control.
Check the driver option settings.
Document control function has been canceled on the
specified job by the reason below:
(Data Security Kit is not installed)
251
Reserved
Reserved
252
Reserved
Reserved
253
Reserved
Reserved
254
* Folding unit is disabled in “Device Control”.
* Finisher is disabled in “Device Control”.
Saddle section
(Folding system)
* Not use Folding system.
* Cancel “Disabling of Folding” by the Administrator.
* Cancel “Disabling of Finisher” by the Administrator.
The requested job could not be completed correctly due
to the following reason:
(Folding Unit:Prohibited)
255
Reserved
Reserved
256
Reserved
Reserved
257
Reserved
Reserved
258
Reserved
Reserved
259
Reserved
Reserved
25A
Reserved
Reserved
25B
Reserved
Reserved
401
This job was requested as the Booklet
printing, but the page size was changed
during the job.
Paper Size
When performing Booklet printing, please use the
possible paper size for booklet and do not change the
paper size during the pages.
The requested job was canceled due to the following
reason:
(Booklete printing:Incorrect paper size)
402
Reserved
Reserved
403
ERDH Memory Full occurred.  Booklet
printing was cancelled.
ERDH Memory
1. Please reprint after the print job is gone from the
print queue.
2. If the procedure 1 does not work, please reprint
after deleting the data in Qucik File folder.
*If both procedures above don’t work, the memory
size used for the print job is bigger than ERDH
memory, which cannot print.
The requested job was canceled due to the following
reason:
(Booklete printing: Hard disk full or memory full)
404
Reserved
Reserved
405
2-sided Print is prohibited when printing
Booklet.
Booklet print/
2-sided print
*Cancel the “Disabling of Duplex” of “Disabling of
Devices” by Administrator.
*Cancel “Disabling of Duplex” in “Approval Settings
for 2-Sided Print” of User Authority by Administrator
The requested job was canceled due to the following
reason:
(2-sided printing:Prohibited)
406
Booklet Print was requested but Duplex
system was not connected.
Booklet print/
2-sided print
*Booklet Print is unavailable.
The requested job was canceled due to the following
reason:
(2-sided printing: No function)
407
ERDH Memory Full occurs.
ERDH Memory
* If Retention function other than the Quick File folder
is used, increase the space by deleting the
unnecessary filling data from the default folder or the
user folder, and then reprint.
* If the data is automatically stored in the quick file
folder, delete the data in the quick file folder, and
reprint after the print job is gone from the print queue.
* If the procedures above don’t work, the memory
size used for the print job is bigger than ERDH
memory, which cannot print.
The requested job was canceled due to the following
reason:
(Retention printing:Hard disk full or memory full)
408
Reserved
Reserved
409
Reserved
Reserved
40A
* There’s a tray which can be outputted but
the specified paper size or paper type
cannot be outputted to that tray.
* There’s no tray which can be outputted
available.
Paper Size/
Paper Type
Output
* Change the paper size or paper type which can be
outputted.
* Cancel “Disabling of Finisher” of “Disabling of
Devices” by the Administrator
The requested job was canceled due to the following
reason:
(Selected output tray:Prohibited)
40B
HDD option for Retention function was not
connected and Secure Print job was
cancelled.
Retention
Cancel Secure Print
The requested job was canceled due to the following
reason:
(Retention printing: No function)
40C
* The color of the job is not B/W or Full
Color when Document Control Print function
is enabled.
* File size is insufficient with Direct Print
* When checking the User Authority, the
error occurs.
*Document
Control
*Memory
*Internal Error
* Print with Full Color mode.
* Add the option memory.
The requested job was canceled due to the following
reason:
(Other error)
40D
PostScript emulation cannot be executed
(PS is unavailable).
PS emulation
* Print with the driver other than PS.
* Not print *.ps and *.pdf file when performing Direct
Print.
* If it is an option, ask the Administrator to enable PS
option.
The requested job was canceled due to the following
reason:
(PS is not available) Please check your printer driver.
40E
Reserved
Reserved
40F
Reserved
Reserved
410
[Auto Select] is selected for the tray setting
when Carbon print is selected. ([Auto Select]
cannot be selected on the driver)
Carbon print/
Paper Tray
(This case does not normally happen but may occur
when the user rewrites prn file generated by the
driver.)
The requested job was canceled due to the following
reason:
(Selected input tray:Prohibited) Please ask your
administrator.
411
Reserved
Reserved
412
Reserved
Reserved
413
Reserved
Reserved
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