AL-1456 (serv.man20). Online Manual - Sharp Copying Equipment User Guide / Operation Manual. Page 35

If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power 
source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.

If you are using Windows 98/Me/2000 and your application 

is not TWAIN compliant, the application cannot acquire 

images. Use an application that is TWAIN compliant, such 

as the included Sharpdesk.

Make sure that the "SHARP Personal MFP series" or "WIA-

SHARP AL-XXXX" is selected on your application.

Setting a large area with full color together with a high 

resolution setting, makes the data size large, resulting in 

extended scanning times. It is recommended to set the 

scanning preferences depending on the type of original to 

be scanned, i.e., Text, Text/Graphics, Photograph, Color, 

Black & White.

Your computer may not have enough available memory to hold 

the document you want to scan. Lower the scan resolution.

Neither printing nor scanning jobs can be sent to the unit 

from your computer during the specified period of program 

timeout after copying.

To send a printing or scanning job immediately, press the 

clear 

(

) 

key

 

on the unit twice to clear all the settings for 

the unit.

Reference:

For more detail, refer to "USER 

PROGRAMS" in the Operation Manual.

When multiple originals are loaded in the SPF/RSPF, it 

depends on your application whether only one original can 

be scanned in a single operation, or whether multiple 

originals can be scanned. Check which is possible in your 

application. (Sharpdesk allows multiple originals to be 

scanned in a single operation.)

The operating systems that support the unit's scanner driver 

are Windows 98/Me/2000/XP.

Only the USB interface can be used for the unit's scanning 

function. Make sure the unit is connected to your computer 

with a USB cable. If the unit was connected to your 

computer with a parallel cable when you installed the 

SHARP Personal MFP series software, uninstall the 

SHARP Personal MFP Series software. Refer to 

"INSTALLING THE SOFTWARE" in the Operation Manual 

for the order of installation of the SHARP Personal MFP 

series software and connection of the USB cable, and 

reinstall the SHARP Personal MFP series software.

If normal scanning still cannot be performed even after 

confirming the items on the above check list, delete SHARP 

Personal MFP series software and then reinstall it.

Reference: