Read Sharp POS UTILITY (serv.man2) FAQ online
POS Utility
Questions and Answers
Last Updated 30
th
May 2012
1. General
1. Models
Q. What models are supported in POS Utility?
Q. What models are supported in POS Utility?
A.
XEA201, XEA202, XEA203(USB), XEA213(USB), XEA301, XEA303(USB),
ERA220, XEA301, ERA410/20, ERA440
ERA450/S, ERA460, ERA470, ERA510/550, ERA570/610, ERA750
ERA770/771 (Serial or TCP/IP),
ERA3300/01 (Serial or TCP/IP)
ERA770/771 (Serial or TCP/IP),
ERA3300/01 (Serial or TCP/IP)
UP600/700 (Serial or TCP/IP)
UP800 (Serial or TCP/IP)factory roms only
UP3500 (Serial or TCP/IP)factory roms only
UP800 (Serial or TCP/IP)factory roms only
UP3500 (Serial or TCP/IP)factory roms only
2. Reports
Q. What version of POS Utility supports the sales report feature?
Q. What version of POS Utility supports the sales report feature?
A.
The first Version release of this was V2.02 Build 0746.
This was released May 2004. Please see questions for
further updates
further updates
3. Reports
Q. Is it possible to get consolidated sales information from a
networked ECR system using POSUtilty.
Q. Is it possible to get consolidated sales information from a
networked ECR system using POSUtilty.
A.
No, POSUtility will only communicate to the Master terminal, or a
standalone terminal, however on the UP600700,UP800 and UP3500 the PLU
can be consolidated in the master automatically.
can be consolidated in the master automatically.
4. Automatic downloads
Q. Is there a procedure to download new PGM program data from the
PC to all machines in the network?
Q. Is there a procedure to download new PGM program data from the
PC to all machines in the network?
A.
After downloading the data to the Master machine using
POSUtility, the operator would then perform a
“Maintenance Download” for the specific job to all satellites.
“Maintenance Download” for the specific job to all satellites.
Please note, it may be useful to refer to the Electronic
Version of both the User and Programming Manual.
Please use the Search function within Adobe Acrobat
5. Reports
Q. The POSUtility is informing me there is no data for the reports.
Q. The POSUtility is informing me there is no data for the reports.
A.
For Reports to work correctly, the database MUST have
current data for:-
PLU, Department, SRV Parameters and Function Text from the
register BEFORE calling sales.
PLU, Department, SRV Parameters and Function Text from the
register BEFORE calling sales.
Once these have been retrieved from the ECR they need not be
retrieved again unless they have been changed, on the ECR
retrieved again unless they have been changed, on the ECR
6. Reports
Q. Is there any specific settings required within POSUtility for the
reports to be generated.
Q. Is there any specific settings required within POSUtility for the
reports to be generated.
A.
See previous section.
Also there are some settings within POSUtility
Select the “Edit” tab, then select “Edit Config” within this screen
select “Sales” tab.
Select the “Edit” tab, then select “Edit Config” within this screen
select “Sales” tab.
From here please tick both sides of the boxes:
Consolidated PLU Sales
Write Sales to database
7. Cable
Q. What cable is required to connect POSUtilty to my Cash register ?
A.
8. Reports
Q. What is the latest version and what are the differences between
Q. What is the latest version and what are the differences between
the previous versions
A.
The latest version is 5.01 build 1174
This is available for download from the Sharp Technical FTP server details
below.
below.
FTP://213.123.219.12
Username = guest
Password = guest
There are some differences in the reporting
There are some differences in the reporting
Now reports Clerk, Cashier, Department (and Department by Group), PLU
(and PLU by Department)
for 3 and 7 prices.
Added a purge facility which has selection the same as the reports.
(and PLU by Department)
for 3 and 7 prices.
Added a purge facility which has selection the same as the reports.
Qty 3 not 3 separate QTY 1's).
8. Installation
8. Installation
Q. I am trying to install the POSUtility Software on to my Windows 7 64 bit
computer, but I can’t seem to install the USB drivers.
computer, but I can’t seem to install the USB drivers.