GENERAL (serv.man7). SHARP ECR EPOS DISTRIBUTOR POLICY - Sharp EPOS Handy Guide. Page 4

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As a minimum, each dealer must have at least two  Sharp trained engineers on the
product they are servicing.
6.5
Field Service, ensure that engineers servicing Sharp equipment attend and attain the
required standard of a Sharp technical training course before attending field service
requests, installation, commissioning or operator training.
6.6
Field Service Support for Difficult Technical Problems, provide the dealer with
field accompaniment where the dealer requests assistance on difficult technical
problems.
6.9
Telephone Hot-Line Support, provide their Dealers with a dedicated technical hot-
line facility available from 9:00 am through to 5:00  pm Monday to Friday, but can
exclude public holidays.  This line must be manned by a Sharp trained engineer for
products sold.
The distributor  hot-line must have access to all technical documentation issued by
Sharp.
Important: Sharp telephone hot-line support is dedicated to Distributors and Sharp
approved dealers.  Distributors must, therefore, support all enquiries from their
Dealers. If Sharp receive a call from the Distributors nominated Dealer the call will be
referred back to the Distributors hot-line for support.
6.10
Technical Updates,  Sharp will issue from time to time technical updates.  It is the
Distributors responsibility to maintain accurate records and re-issue this information
to their nominated Dealers.
6.11
Technical Support Sharp provides a Technical Web-Site . Sharp will issue a support
pack detailing the system requirements and its operation.  It is the Distributors
responsibility to provide their nominated Dealers with access to this information.
6.12
Quality Reporting, report to  Sharp any epidemic failure encountered during their
service operations.
6.13
Spare Parts Supply,  it is the Distributors responsibility to provide spare parts to their
nominated dealers, therefore, they must carry adequate spare parts.
Alternatively they can advise their nominated Dealers to secure spare parts through
Willowvale Electronics UK Ltd
Tel No : Manchester
0161 682 1415
Reading
01734 876444
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