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SENDING OUT
A SHARP
MESSAGE
Sharp took its message to the hospi-
tality industry when it was one of
the most prominent exhibitors at
Hospitality Week at the NEC,
Birmingham. The ECR/EPoS division,
represented by New Business
Development Manager, Léonie
Brown (below), was complemented
tality industry when it was one of
the most prominent exhibitors at
Hospitality Week at the NEC,
Birmingham. The ECR/EPoS division,
represented by New Business
Development Manager, Léonie
Brown (below), was complemented
by a whole host of compatible Sharp
products, ranging from LCD,
microwaves and EPoS. Léonie was
impressed by the interest shown in
Sharp, especially the growing per-
ception of the company as a solu-
tions provider.
products, ranging from LCD,
microwaves and EPoS. Léonie was
impressed by the interest shown in
Sharp, especially the growing per-
ception of the company as a solu-
tions provider.
BAHAMAS’
Brilliant Bash!!
‘A brilliant bash’ was the consensus of the 11
Sharp dealers who took to the ocean waves
on the cruise ship, Majesty of Seas, to sail
around the Bahamas. Hosted by ECR/EPoS
Divisional Manager Jeff Griffiths, Sales
Representative Hilary Butler and
Information Systems (IS)
Marketing Director Mr
Takashi Tani, the group
took time out from a busy
schedule to pose for a
team shot (top right)
while Mike Miles from
Addwell Business
Equipment con-
firms even
enjoying
oneself
can be
a cut
throat
business.
Sharp dealers who took to the ocean waves
on the cruise ship, Majesty of Seas, to sail
around the Bahamas. Hosted by ECR/EPoS
Divisional Manager Jeff Griffiths, Sales
Representative Hilary Butler and
Information Systems (IS)
Marketing Director Mr
Takashi Tani, the group
took time out from a busy
schedule to pose for a
team shot (top right)
while Mike Miles from
Addwell Business
Equipment con-
firms even
enjoying
oneself
can be
a cut
throat
business.
We’ll miss you!
Forget the hype around the Madonna-
Guy Ritchie wedding in Inverness –
the big event in the town was the
retirement of Bert Cowie of
Inverness Cash Registers and the
company’s annual golf day on the
north east coast of Scotland.
ECR/EPoS Divisional Manager,
Jeff Griffiths, says his goodbyes
on the recent trip to the Bahamas
– and thanks him for that tip on
the 18th fairway. The tip – don’t
put the ball in the bunker.
retirement of Bert Cowie of
Inverness Cash Registers and the
company’s annual golf day on the
north east coast of Scotland.
ECR/EPoS Divisional Manager,
Jeff Griffiths, says his goodbyes
on the recent trip to the Bahamas
– and thanks him for that tip on
the 18th fairway. The tip – don’t
put the ball in the bunker.
MILLENNIUM
MEN...
MEN...
GS Systems thanked Sharp’s ECR/EPoS
division for helping make the Dome proj-
ect such a great success. Sales and
Marketing Director Niels Nielsen pre-
sented limited edition Millennium Dome
gold coins to Sharp’s Divisional Manager,
Jeff Griffiths and Paul Burton. “Jeff’s was
a big thank you to the entire team and
Paul received his as a special thanks for
all his hard work alongside our own engi-
neers throughout the project,” comment-
ed Niels.
division for helping make the Dome proj-
ect such a great success. Sales and
Marketing Director Niels Nielsen pre-
sented limited edition Millennium Dome
gold coins to Sharp’s Divisional Manager,
Jeff Griffiths and Paul Burton. “Jeff’s was
a big thank you to the entire team and
Paul received his as a special thanks for
all his hard work alongside our own engi-
neers throughout the project,” comment-
ed Niels.
...& MARATHON
MAN
MAN
Best wishes to Barry Job
from Asset Retail
Systems, who will be
entering his second
London Marathon on
April 22nd. A picture
and details of how he
got on will be in the next
issue of Sharp Focus.
from Asset Retail
Systems, who will be
entering his second
London Marathon on
April 22nd. A picture
and details of how he
got on will be in the next
issue of Sharp Focus.
Sharp Electronics (UK) Limited, Sharp House, Thorp Road, Newton Heath, Manchester M40 5BE, UK. Freephone 0800 262958 Fax: 0161 204 2243.
www.sharp.co.uk
.
Pr
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Q1: What is your job title?
A1: Account & Support Executive (North)
Q2: What are your specific job responsi-
bilities?
A2: To support the Northern dealers and
provide a way for Sharp to facilitate
further sales by offering dealers an
extra level of support.
further sales by offering dealers an
extra level of support.
Q3: How long have you been with Sharp?
A3: 17 years
Q4: What did you do before joining
Sharp?
A4: Hotel management and sales
Q5: How does your relationship with
dealers work?
A5: I am closely involved on a day-to-day
basis when there is a big project. As
new products are introduced into the
Sharp range I work closely with the
dealers to ensure they become com-
pletely confident with the product
and communicate
the considerable benefits to
their clients .
new products are introduced into the
Sharp range I work closely with the
dealers to ensure they become com-
pletely confident with the product
and communicate
the considerable benefits to
their clients .
Q6: What does a typical day involve?
A6: The day can greatly vary depending on
what is thrown at me. I could be travel-
ling to Inverness, troubleshooting on a
site or be in the office dealing with any
issues that may arise. Whatever I am
doing, the focus is on helping the deal-
er run their business and specific proj-
ects more effectively.
ling to Inverness, troubleshooting on a
site or be in the office dealing with any
issues that may arise. Whatever I am
doing, the focus is on helping the deal-
er run their business and specific proj-
ects more effectively.
Q7: What is the most interesting or chal-
lenging project that you have
worked on?
worked on?
A7: Each new product that comes along,
learning about them and translating
that into the most suitable environ-
ment. It’s interesting to see how the
products have developed over the
years with technological advances.
that into the most suitable environ-
ment. It’s interesting to see how the
products have developed over the
years with technological advances.
Q8: Finally, what is your best tip for deal-
ers to increase sales.
A8: Dealers should keep abreast of tech-
nology and make sure that it is they
who lead the customers rather than
the other way round.
who lead the customers rather than
the other way round.
Spotlight on
Christine Rhodes
Name
Christine Rhodes
Status
Married
Family
One daughter
Hobbies
Mountain biking, skiing,
walking – and flying
helicopters
walking – and flying
helicopters
on
UK
PRODUCT UPDATE
Sharp’s recently released ER-A450S
low cost scanning ECR terminal is ideal
for small retail stores requiring one
terminal - and can be networked for
future expansion as a business grows.
low cost scanning ECR terminal is ideal
for small retail stores requiring one
terminal - and can be networked for
future expansion as a business grows.
PRACTICAL
SHARP
Channel Island EPoS specialists, Check Out,
is headed by two EPoS professionals, Phil
Breakspear and Sean Sargeant, who look
after business on Jersey and Guernsey,
respectively. Here Phil explains why cus-
tomer care really counts.
is headed by two EPoS professionals, Phil
Breakspear and Sean Sargeant, who look
after business on Jersey and Guernsey,
respectively. Here Phil explains why cus-
tomer care really counts.
“
All the islands have close-knit business
“
Q1 Who is the client and what do they do?
A1 The client is Puccino’s Ltd and they are
a multi-sited specialty café bar business.
A2 Rapid expansion from five managed
sites in the London area to currently 45
mainly franchised sites nationally,
incorporating 10 licensed restaurants,
29 railway takeaways, and six high
street takeaways.
mainly franchised sites nationally,
incorporating 10 licensed restaurants,
29 railway takeaways, and six high
street takeaways.
Q3 What were they trying to achieve?
A3 Consistency, a professional image and
control over nationwide sites by consol-
idating and analysing sales informa-
tion centrally.
idating and analysing sales informa-
tion centrally.
Q4 What was the solution you recom-
mended?
A4 Our solution revolves around Sharp
UP3300 Touchscreen Terminals with
integral UPT80BP printers, Epson
TMU210D remote printers in the kitchen
at the restaurants, and linking via
modem to Acme Retail Control Software
(owned and distributed by Asset Retail
Systems) at their Head Office.
integral UPT80BP printers, Epson
TMU210D remote printers in the kitchen
at the restaurants, and linking via
modem to Acme Retail Control Software
(owned and distributed by Asset Retail
Systems) at their Head Office.
Q5 Are they pleased with the result?
A5 Yes
Q6 What did the project actually involve?
A6 Producing a suitable program on the
UP3300, both for takeaway sites and
restaurants, to accommodate all fran-
chises despite minor differences
between them. The first (test) site we
installed was their Richmond Café Bar
in March last year. After a successful
installation and link back to head
restaurants, to accommodate all fran-
chises despite minor differences
between them. The first (test) site we
installed was their Richmond Café Bar
in March last year. After a successful
installation and link back to head
Q7 What future developments are
planned?
A7 Puccino’s plan to continue their growth
at this fast pace for the foreseeable
future with restaurants currently
planned for Maidenhead, Birmingham,
Covent Garden, Sevenoaks and Railway
Station Takeaways at Teddington,
Earlsfield and Fleet.
future with restaurants currently
planned for Maidenhead, Birmingham,
Covent Garden, Sevenoaks and Railway
Station Takeaways at Teddington,
Earlsfield and Fleet.
Q8 Any problems/interesting solutions
needed for this specific job?
A8 Selling the solution to some of the fran-
chisees!
CHECK-OUT
CHECKS IN
at Ocean
PUCCINOS AND OCEAN
FAST TRACK FORWARD
FAST TRACK FORWARD
Puccino’s is a fast moving café bar business operating on high streets, railway stations and
on board trains across the UK. The company’s motto – good coffee, fresh food, and a pas-
sion for serving human beings – has served the company well as it has grown over the last
five years. Asset Retail Systems has joined Puccino’s on the journey. Here, Cathy Bradley,
Asset Retail Systems’ customer services manager responsible for programming, installation,
training and project management, discusses the project.
on board trains across the UK. The company’s motto – good coffee, fresh food, and a pas-
sion for serving human beings – has served the company well as it has grown over the last
five years. Asset Retail Systems has joined Puccino’s on the journey. Here, Cathy Bradley,
Asset Retail Systems’ customer services manager responsible for programming, installation,
training and project management, discusses the project.
Sharp’s commitment to its dealers is epitomised by Christine Rhodes taking to the air to visit
the Puffin pub in St. Kilda in the remote outer Hebridies. Access was by helicopter only, a
nerve-wrecking assignment for anyone who hasn’t flown by chopper before. A refreshing drink
in the bar of the ‘Puff’, as locals affectionately know it, calmed post-flight nerves, although
Christine relished the challenge of the flight.
the Puffin pub in St. Kilda in the remote outer Hebridies. Access was by helicopter only, a
nerve-wrecking assignment for anyone who hasn’t flown by chopper before. A refreshing drink
in the bar of the ‘Puff’, as locals affectionately know it, calmed post-flight nerves, although
Christine relished the challenge of the flight.
London-based Asset Retail Systems,
founded in 1984 by soon to retire
Managing Director Ken Player, believes
in utilising “old fashioned service – mod-
ern technology” to provide a total solu-
tion. That proposition has proved attrac-
tive to a diverse range of clients includ-
ing Tate Publishing at Tate Britain and
Tate Modern, Puccino’s, Madisons Coffee,
John Lewis Coffee Shops, Sainsbury’s
Savacentre Restaurants, Jarvis Hotels,
Royal Festival Hall, Fenwick Department
Stores, The Battersea Dog’s Home,
Journeys Friend and Rollover.
founded in 1984 by soon to retire
Managing Director Ken Player, believes
in utilising “old fashioned service – mod-
ern technology” to provide a total solu-
tion. That proposition has proved attrac-
tive to a diverse range of clients includ-
ing Tate Publishing at Tate Britain and
Tate Modern, Puccino’s, Madisons Coffee,
John Lewis Coffee Shops, Sainsbury’s
Savacentre Restaurants, Jarvis Hotels,
Royal Festival Hall, Fenwick Department
Stores, The Battersea Dog’s Home,
Journeys Friend and Rollover.
Sharp Focus takes a look at a fast-track fresh coffee and
food retail concept and another that controls the Ocean.
food retail concept and another that controls the Ocean.
Barry finishing the 1999 Race
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