GENERAL (serv.man24). User Manual - Sharp EPOS User Guide / Operation Manual. Page 112

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Always on Top
The NetSupport Client icon can become obscured behind other Windows. Setting this option
means that it is always visible and the User at the Client will always know when someone is
viewing them.

Hide when Idle
The NetSupport Client icon will not be displayed unless a Control is connected or Viewing.

Quiet Mode (Client not visible on Taskbar)
Check this box to hide the Client icon on the Taskbar.

Disable Disconnect
Prevents the Client User from being able to force the Control User to disconnect.

Disable Request help
Prevents the Client User from being able to use the request Help Function.

Beep while being Viewed (every n seconds)
Whilst a Control is Viewing a Client, an audible beep will be sounded.

Hotkeys for Request Help
This sets the hotkeys that the User at the Client can press to raise an alert for Help. The alert
will normally be displayed when a Control connects to the Client. If you are using a keyboard
that won’t support three scan codes, configure your Client to use only two hotkeys.

Display Customisable Text
In about Box
Sets the message that will be displayed in the Client’s About Box. For example, “For Support
call Ext. 123”

When Connected
Sets the message that will be displayed at the Client when a Control Connects. Leave blank if
you do not want any message displayed.

When Viewed
Sets the message that will be displayed at the Client when it is being Viewed by a Control.
Leave blank if you do not want any message displayed.