GENERAL (serv.man8). SHARP ECR EPOS POLICY - Sharp ECR Handy Guide. Page 7

6.1

Service field support is available from the ECR / EPOS Technical Department at Sharp,
for difficult technical problems only. This will be at the discretion of Sharp Electronics
(UK) Ltd Technical Staff.

During the warranty period this support if required will be free of charge, but Sharp
retain the right to raise a charge for calls made under the following conditions: -

a.

The machine has not been maintained to the specified standards laid down by
Sharp.

b.

If any engineer has worked on the machine, which has not successfully
completed a service course for the model in question that is approved by the
Sharp Technical Department.

c.

If the machine has not been maintained to current Sharp specification.

d.

The machine has not been properly installed and key operator training has not
been given.

e.

The machine, faulty components or consumables are out of the warranty period.

f.

The machine has had modifications carried out and spare parts or consumables
used that are not approved by Sharp Electronics (UK) Ltd.

All requests for field service support visits to problem machines  must be made by the
Dealer Principal or Service Manager, to the Sharp ECR / EPOS Support Department.

Sharp Technical  staff are not authorised to carry out routine
maintenance. Technical telephone assistance is not subject to the
above conditions and will be provided free of charge.

NB

This number is reserved exclusively for Technical queries from ECR / EPOS Dealers.
This number should not be passed under any circumstances to any other parties or used
for non-technical calls, because of the complexity's of the Open  POS only successfully
trained engineers will be able to gain Hot-Line technical support.

7.1

To open a Spare Part Account you must complete and return the ‘Service Parts Account
Application’ form  Appendix 3

When completing a Spare Parts Order Form or placing a telephone order, the complete
thirteen digit part code must be supplied; otherwise the order will not be processed. This
code can be found in the relevant Service Manual. In case of any enquiry relating to a
spare parts Delivery Advice Note, it is vital to quote the Reference Number which
appears in the top right hand corner. Once a ‘Spare Parts Account’ has been set up you
can also order online by completing the online registration form. Or fax  Appendix 4
‘Spare Parts Order Form’ to 0161 203-4818