GENERAL (serv.man7). SHARP ECR EPOS DISTRIBUTOR POLICY - Sharp ECR Handy Guide. Page 7

1.

To provide our customers with a fast, reliable and comprehensive spare parts service.

To resolve difficulties promptly and courteously.

To endeavour to ensure that end users are not inconvenienced by lack of, or delays
in supplying parts.

2.

Service parts are sold to Account holders only.
Orders can be placed by any of the following methods:-

            - for further details contact Service Administration   

-available 24 Hours per day 7 days per week

  

-To Sharp Electronics , Manchester

-available Monday to Friday 9:00 to 17:00

         

     0161 205 7531

 

 

               

                  

      [email protected]

                                  
                            

3.

Valid orders received before 16:15 hours (Intranet 16:30 hours) are despatched the same day
carriage paid, either by first class post or a next working day delivery service. If you have not
received your order or our acknowledgement, within 3 working days, please let us know.

4.

                         

Shortages and Damage in Transit must be notified within 3 days of the despatch date.

                         Despatch Note  Numbers must be quoted, if available.

Consignments delivered in a damaged condition,  may become the subject of an insurance
claim, and should be retained in their original packing until Sharp or its Agent has had an
opportunity to inspect them.

5.

i

Back Order items may be cancelled at any time unless we have already despatched
them to you or they were specially ordered for you.

ii

Sharp will not normally agree to cancel accepted orders if they have been processed.
In unusual circumstances, cancellation may be accepted, but will incur a re-stocking
charge

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