Read Sharp GENERAL (serv.man7) Handy Guide online
All this information is supplied to the Distributor ONLY. It is the responsibility of the Distributor
to circulate this information to his dealers.
to circulate this information to his dealers.
5.4
Sharp Technical Web-Site (www.Tradenet.Sharp.co.uk/Tech), in addition to
Technical Updates, Sharp will also provide updates to the Distributor via the web. A
support pack is attached at the back of this policy detailing the system requirements
and operational procedures.
Technical Updates, Sharp will also provide updates to the Distributor via the web. A
support pack is attached at the back of this policy detailing the system requirements
and operational procedures.
5.5
Service Manuals, Service manuals will be provided to the Distributor free of charge.
Further manuals can be downloaded via the web-site.
Further manuals can be downloaded via the web-site.
5.6
PWB repair facility, Sharpserv Ltd provide a PWB and printer repair facility to the
distributor.
distributor.
Please return faulty Units to :-
Sharpserv
County Estate
Nunn Brook Road
Huthwaite
Nottinghamshire
NG17 2HU
County Estate
Nunn Brook Road
Huthwaite
Nottinghamshire
NG17 2HU
5.7
Spare parts, Distributors can secure spare parts directly through Sharp Electronics
(UK) Ltd. The terms and conditions of our spare parts supply are attached at the rear
of this policy.
(UK) Ltd. The terms and conditions of our spare parts supply are attached at the rear
of this policy.
Distributors nominated dealer will only be supplied with spare parts through
Willowvale Electronics (UK) Ltd, (please refer to section 6.13 for more details).
Willowvale Electronics (UK) Ltd, (please refer to section 6.13 for more details).
5.8
Field Support, Sharp will provide field support for difficult technical problems to
Distributors or their nominated dealers, at a cost of (price rank BF) per hour, or part
thereof, plus mileage at (price rank AA).
Distributors or their nominated dealers, at a cost of (price rank BF) per hour, or part
thereof, plus mileage at (price rank AA).
It is a condition of this support that a Distributor engineer, along with the nominated
dealer engineer, attend the site. The Distributor will be invoiced for all work
undertaken.
dealer engineer, attend the site. The Distributor will be invoiced for all work
undertaken.
6.0 Distributors Responsibilities.
6.1
Warranty, Sharp ECR/EPoS equipment is supplied on a
bought out warranty to
the Distributor. It is the Distributors responsibility to make clear to their nominated
Dealers the warranty offered.
Dealers the warranty offered.
6.2
Product faulty from new, product will be repaired by the Distributor at the
Distributors cost.
Distributors cost.
6.3
Damage In Transit, the Distributor must notify Sharp Distribution of receipt of
damaged product with 3 days of receiving the product. Please send details to;
damaged product with 3 days of receiving the product. Please send details to;
Distribution Department
Sharp Electronics (UK) Ltd
Sharp House, Thorp Road
Newton Heath
Manchester
M40 5BE
Sharp Electronics (UK) Ltd
Sharp House, Thorp Road
Newton Heath
Manchester
M40 5BE
Tel : 0161 205 2333 (Distribution Department)
6.4
Shipping Product to Dealers, ensure that product is not supplied to their dealer
unless the dealer has adequate trained engineers to support the product.
unless the dealer has adequate trained engineers to support the product.
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