GENERAL (serv.man7). SHARP ECR EPOS DISTRIBUTOR POLICY - Sharp ECR Handy Guide. Page 2

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1.0 Important Notice
This policy forms an agreement between Sharp Electronics (UK) Ltd, referred to as
Sharp, and its authorised ECR/EPOS Distributors and should be read in connection
with the Sharp ECR Distribution Agreement.  In the event of conflict between this
Policy and the Sharp ECR Distribution Agreement, the later shall apply.
2.0 Dealers
It is the Distributors responsibility to ensure that their nominated dealer meet the
required after sales service standards. The minimum standards are outlined in
section 7.0   Distributor Nominated Dealer Service Standards.
Sharp monitor the performance of service centres through receipt of customer
complaints and if in the opinion of Sharp a Distributors nominated Dealer  persistently
fails to meet the required standards, then the Distributor will cease to supply Sharp
product on receipt of a written request of Sharp.
3.0 Equipment Alterations
The physical appearance, operation, functions and consumable items of Sharp
products are established through company standards.  Changes in Sharp product can
only be made with the written approval of Sharp.
4.0 Bought Out Guarantee
ECR Distributors are supplied with Sharp products on a bought out guarantee basis.
Distributors will receive a special discount on the product to cover the first year
warranty and product received faulty as new.
5.0 Sharp Responsibilities to the Distributor
5.1 
Technical Training, provide technical training free of charge to distributors for two
engineers on any specific training course.
Further training is available at a charge of rank CA to the Distributor or their
nominated Dealer.  The Distributor will be invoiced for all training.
Note: Sharp may present a basic Electronics/ECR/EPoS test prior to the
commencement of a technical training course. Engineers failing to meet the required
level will not be allowed to continue the course.
Sharp reserve the right to refuse engineers on technical training courses.
Punctuality and standard of dress,  engineers attending training courses must be
punctual and be smart in appearance.
5.2
Technical Hot-Line,  provide a technical hot-line facility to Distributors from 9:00 am
through to 5:00  pm Monday through to Friday excluding public holidays and the
period between  Christmas and the first working day of the new year.
Important: Distributors nominated Dealers contacting the Sharp  hot-line will be
referred to their Distributor.
5.3
Technical Updates,  Sharp will issue from time to time technical updates or
modifications to the equipment.
In addition Sharp also provide technical bulletins by facsimile, (FAST FACTS), a rapid
method of conveying important technical information.
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