BD-HP20H (serv.man2). Revised - Sharp DVD User Guide / Operation Manual. Page 50

Square noise (mosaic) appears on the screen.
•  Blocks in images may be visible in scenes with rapid 

movement due to the characteristics of digital image 
compression technology.

Video stops.
•  Has the Player been subjected to shock or impact? Are 

you using it in an unstable location? The Player will stop if 
it senses shock or vibration.

Left and right channels of audio are reversed, or sound 
comes out of only one side.
•  Are left and right audio cables connected to the opposite 

terminal, or is one side disconnected?

Disc does not play back automatically.
•  Have you set a disc that has an automatic playback 

function?

The Player heats up during use.
•  When using this Player, the console cabinet may heat 

up depending on the usage environment. This is not a 
malfunction.

The Player makes a snapping sound when starting 
playback or loading a disc.
•  The Player may sometimes make a snapping sound when 

starting playback if you have not operated it for a while 
or when loading a disc. This is the sound of the Player 
operating, and is not a malfunction.

Cannot operate the Player.
•  Are you operating the Player within the specifi ed operating 

temperature range? (Page 52)

Reset
•  If this Player receives strong interference from a source such as 

excessive static electricity, strong external noise, malfunction 
of power supply, or voltage caused by lightning during use or a 
wrong operation is sent to the Player, errors like the Player not 
accepting an operation may occur. Press and hold 

B (POWER) 

on the Player until “

” appears on the front panel display 

when the Player does not operate properly even after the power 
has been turned off. Then, after the 

a (STANDBY) indicator is lit, 

turn on the power.

•  When a reset is performed while the power is on, the Player will 

turn off. Turn the power on again. At this point, it may take a few 
moments for the system processing to fi nish before the Player is 
ready for use. During the system processing, the BD and DVD/CD 
mode indicators on the front panel display of the Player will blink. 
Once the system processing has fi nished, the indicators will fi nish 
blinking and then light up normally. You can operate the Player 
when the BD and DVD/CD mode indicators are lit.

•  Since all settings including the language setting stored in memory 

are also reset when a reset has been performed, they must be set 
again.

•  When the problem persists even after performing a reset, unplug 

the AC cord and plug it in again. If this does not solve the problem, 
contact the nearest service centre approved by SHARP.

STANDBY indicator will remain lit.
•  When the AC cord is removed from the outlet, the STANDBY 

indicator will remain lit for a short period. This is normal and is not 
a malfunction.

The following conditions do not always denote trouble. Therefore, perform the checks described below before calling for service. If the 
problem cannot be corrected by the use of this guide, remove the main plugs from the wall socket, and contact the dealer or supplier from 
whom the unit was purchased in order to obtain service. Where this is not possible 
please visit our web-site www.sharp.co.uk/customersupport. 
Customers without Internet access may telephone 08705 274277 during offi ce hours (or (01) 6760648 if telephoning from Ireland), 

Certain replacement parts and accessories may be obtained from our main parts distributor, who can be contacted on the following 
numbers: 

WILLOW VALE ELECTRONICS LTD.: 

0121 766 5414 

In the unlikely event of this equipment requiring repair during the guarantee period, you will need to provide proof of the date of purchase to 
the repairing company. Please keep your invoice or receipt, which is supplied at the time of purchase.