Read Harman Kardon GO AND PLAY Service Manual online
.5
troubleshooting
Symptom
Possible.Problem
Solution
Note
Sound.Quality
Sound.Quality
No.power.to.unit.
There.is.no.sound.coming.
from.the.Harman.Kardon..
Go.+.Play.unit.
from.the.Harman.Kardon..
Go.+.Play.unit.
Make.sure.wall.outlet.or..
power.strip.has.power...
Make.sure.all.switches.for.
outlet/power.strip.are.on..
and.that.all.switches.for..
the.unit.are.on.
power.strip.has.power...
Make.sure.all.switches.for.
outlet/power.strip.are.on..
and.that.all.switches.for..
the.unit.are.on.
Incorrect.source.selection.
Is.the.LED.on?.If.the.LED..
is.not.on,.power.is.not.getting.
to.your.Harman.Kardon..
Go.+.Play.unit..Try.the..
solutions.shown.
is.not.on,.power.is.not.getting.
to.your.Harman.Kardon..
Go.+.Play.unit..Try.the..
solutions.shown.
Make.sure.that.the.iPod.is.
properly.docked.or.that.the.
auxiliary.cable.is.properly.
connected.
properly.docked.or.that.the.
auxiliary.cable.is.properly.
connected.
Turn.up.the.volume.
Check.the.unit.with.a.known.
good.source.
good.source.
Connect.the.Aux.In.cable.to.the.
headphone.jack.of.your.iPod.
headphone.jack.of.your.iPod.
Sound.comes.from.only..
one.side/channel.
one.side/channel.
iPod.or.auxiliary.cable.is.not.
seated.properly.
seated.properly.
Make.sure.you.are.using.the.
correct.iPod.adapter.and.that.
the.iPod.is.seated.all.the.way.
into.the.docking.station.
correct.iPod.adapter.and.that.
the.iPod.is.seated.all.the.way.
into.the.docking.station.
Make.sure.the.auxiliary.cable.is.
seated.all.the.way.into.the.jack.
seated.all.the.way.into.the.jack.
Try.resetting.the.iPod.
If.you.are.using.a.3.5mm.
auxiliary.extension.cable,.make.
sure.it.is.a.stereo.cable.
auxiliary.extension.cable,.make.
sure.it.is.a.stereo.cable.
Distortion.(static,.crackling..
or.hissing.sounds).
or.hissing.sounds).
Distortion.(static,.crackling..
or.hissing.sounds).
or.hissing.sounds).
Noise.may.be.caused..
by.interference.from.a..
monitor,.cell.phone.or..
other.transmitting.device.
by.interference.from.a..
monitor,.cell.phone.or..
other.transmitting.device.
Move.the.Harman.Kardon..
Go.+.Play.unit.away.from.the.
devices.to.see.whether..the.
distortion.is.eliminated.
Go.+.Play.unit.away.from.the.
devices.to.see.whether..the.
distortion.is.eliminated.
Audio.source.or.source..
material.may.be.the.problem.
material.may.be.the.problem.
Test.the.Harman.Kardon..
Go.+.Play.unit.with.another.
source.
Go.+.Play.unit.with.another.
source.
Symptom
Possible.Problem
Solution
Note
Does.the.distortion.occur.with.
specific.songs?.If.so,.check.
the.recording.or.record.the.
source.again.
specific.songs?.If.so,.check.
the.recording.or.record.the.
source.again.
Volume.level.may.be.too.high.
Check.volume.of.source.
Some.devices.will.distort.the.
output.signal.if.the.volume.is.
set.to.maximum.
output.signal.if.the.volume.is.
set.to.maximum.
EQ.setting.may.be.too.high.
Check.the.EQ.setting.on.your.
iPod.or.source.device.
iPod.or.source.device.
It.is.recommended.that.the.
source.device.EQ.be.set.to..
“Flat”.or.“Off.”
source.device.EQ.be.set.to..
“Flat”.or.“Off.”
Cable.may.be.bad.
Replace.cable..
Ground.loop.
Check.input.cable.connection.
Input.cable.may.be.picking.up.
interference.
interference.
Speaker.system.experiences.
radio.frequency.interference.
or.picks.up.a.radio.station.
transmission.
radio.frequency.interference.
or.picks.up.a.radio.station.
transmission.
Input.cable.is.not.plugged.in.
properly.
properly.
Turn.the.Harman.Kardon..
Go.+.Play.unit.off.and.connect..
it.to.another.wall.outlet.
Go.+.Play.unit.off.and.connect..
it.to.another.wall.outlet.
Purchase.a.ferrite.core.and..
wrap.the.excess.cable.around..
it..A.ferrite.core.can.be..
purchased.at.your.local..
electronics.store.
wrap.the.excess.cable.around..
it..A.ferrite.core.can.be..
purchased.at.your.local..
electronics.store.
Harman.Kardon.Go.+.Play..
unit.emits.a.loud.hum.or..
buzzing.noise.
unit.emits.a.loud.hum.or..
buzzing.noise.
English
Harman Kardon
Go+Play service manual
Page 7 of 17
Click on the first or last page to see other GO AND PLAY service manuals if exist.