Read Harman Kardon DVD 5 (serv.man13) User Guide / Operation Manual online
31 TROUBLESHOOTING GUIDE
Troubleshooting Guide
TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
SOLUTION
Unit does not turn on
• Main Power Switch turned Off
• Press in Main Power Switch
• No AC power
• Check AC power plug and make certain any switched
outlet is turned on
Disc does not play
• Disc loaded improperly
• Load disc label-side up
• Incorrect disc type
• Check to see that disc is CD, CD-RW or DVD-Movie;
• Invalid Region Code
other types will not play
• Rating is above parental preset
• Use Region 1 disc only
• Enter password to override or change rating settings
• Enter password to override or change rating settings
No picture
• Intermittent connections
• Check all video connections
• Wrong Input
• Check input selection of TV or reveiver
No sound
• Intermittent connections
• Check all audio connections
• Incorrect digital audio selection
• Check digital audio settings
• DVD disc is in fast or slow mode
• There is no audio playback on DVD discs during
fast or slow modes
Picture is distorted or jumps during
• MPEG-2 decoding
• It is a normal artifact of DVD playback for pictures
fast forward or reverse play
to jump or show some distortion during rapid play
Some remote buttons do not operate
• Function not available for this disc
• Some discs do not include all DVD features
during DVD play
The menu is in a foreign language
• Incorrect menu language
• Change menu language selection
“
X” Symbol Appears
• Requested function not available at
• Certain functions may be disabled during passages
this time
of a disc
Picture is displayed in the wrong aspect ratio
• Incorrect match of aspect ratio settings
• Change Aspect Ratio settings
to disc
Remote control inoperative
• Weak batteries
• Change both batteries
• Sensor is blocked
• Clear path to sensor or use remote sensor
Disc will not copy to VCR
• Macrovision protection
• Most DVDs are encoded with Macrovision
to prevent copying to VCR
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