Read Harman Kardon DVD 25 (serv.man11) User Guide / Operation Manual online
TROUBLESHOOTING GUIDE 31
Troubleshooting Guide
TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
SOLUTION
Unit does not turn on
• Main Power Switch
turned Off
• Press in Main Power Switch
• No AC power
• Check AC power plug and make certain any switched
outlet is turned on
Disc does not play
• Disc loaded improperly
• Load disc label-side up, note to align the disc with the guides
and place it in its proper position.
• Incorrect disc type
• Check to see that disc is CD, CD-R, CD-RW, VCD, CD-i, DVD-R
and DVD-RW (standard conforming) or
DVD-Movie; other types will not play
DVD-Movie; other types will not play
• Invalid Region Code
• Use Region 2 disc only
• Rating is above parental preset
• Enter password to override or change rating settings,
see page 19
No picture
• Intermittent connections
• Check all video connections
• Wrong Input
• Check input selection of TV or receiver.
• Progressive Scan output selected.
• Use progressive scan mode only with compatible TV.
No sound
• Intermittent connections
• Check all audio connections
• Incorrect digital audio selection
• Check digital audio settings
• DVD disc is in fast or slow mode
• There is no audio playback on DVD discs during fast or slow modes
• Surround receiver not compatible
• Use analog audio outputs.
with 96 kHz PCM audio
Picture is distorted or jumps during
• MPEG-2 decoding
• It is a normal artifact of DVD playback for pictures
fast forward or reverse play
to jump or show some distortion during rapid play
Some remote buttons do not operate
• Function not permitted at this time
• With most DVDs some functions are not permitted at certain
during DVD play, Prohibited symbol ”
”
times (e.g. Track Skip) or not at all (e.g. direct Audio track
appears (see below)
selection).
The OSD menu is in a foreign language
• Incorrect OSD language
• Change OSD language selection, see page 18
”
” Symbol Appears
• Requested function not available at
• Certain functions may be disabled by the DVD itself during
this time
passages of a disc
Picture is displayed in the
• Incorrect match of aspect ratio settings
• Change Aspect Ratio settings, see page 17
wrong Aspect Ratio
to disc
• Unit is not connected to TV with a Scart
• To make TVs turn automatically to 16:9 mode they must
connector.
be conneted to the player via Scart.
Remote control inoperative
• Weak batteries
• Change both batteries
• Sensor is blocked
• Clear path to sensor or use remote sensor
Disc will not copy to VCR
• Macrovision protection
• Many DVDs are encoded with Macrovision
to prevent copying to VCR
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