Read Sharp MX-C301 / MX-C301W Handy Guide online
Sharp Electronics (UK) Ltd., Technical Services Group
We will now only programme these EEPROMS as a pair and they should be changed as
such. We will endeavour to return these to the requested address within a 7 working day
period of them being received at Stockley Park.
such. We will endeavour to return these to the requested address within a 7 working day
period of them being received at Stockley Park.
However, please note that some re-writes will have to be a factory task and therefore the
lead time could be up to 4 weeks.
lead time could be up to 4 weeks.
In order to program these EEPROMs we will need an Escalated Technical case created on
the Sharp Support Portal (
the Sharp Support Portal (
https://support.sharp.co.uk
) and following information must
include :-
1. Model of the machine
2. Which PWB does the error relate to
3. Error code including sub code (EG U2-30)
4. How the error occurred – after swapping PWB’s/broken leg/original fault
5. Attach a 22-06 report to the case if possible
6. Photograph of the main serial number plate
7. Address where the EEPROMs are to be returned to
2. Which PWB does the error relate to
3. Error code including sub code (EG U2-30)
4. How the error occurred – after swapping PWB’s/broken leg/original fault
5. Attach a 22-06 report to the case if possible
6. Photograph of the main serial number plate
7. Address where the EEPROMs are to be returned to
Once this ticket has been created and you have an ID number please order both the PCU
and MFP EEPROMs (part number is in the PWB parts guide) and send them to the
address below with the Ticket ID number so that the correct details can be identified.
and MFP EEPROMs (part number is in the PWB parts guide) and send them to the
address below with the Ticket ID number so that the correct details can be identified.
EEPROM PROGRAMMING
PROCEDURE
TECHNICAL BULLETIN
Date:
16
th
January 2015
Model:
ALL
Ref.:
Colour:
White
Page:
1 of 2
Sharp Electronics (UK) Ltd., Technical Services Group
You will then be able to track the programming progress of the EEPROMs on our Support
Portal as this will be updated throughout the procedure. See below as an example of how
the ticket should be created:-
Portal as this will be updated throughout the procedure. See below as an example of how
the ticket should be created:-
Sharp Electronics (UK) Ltd., Technical Services Group
You must attach a photograph of the serial number plate to each case and if possible a
22-06 from the machine. If the photo is not attached we cannot programme the
EEPROMs so this will delay the process.
22-06 from the machine. If the photo is not attached we cannot programme the
EEPROMs so this will delay the process.
Sharp Electronics (UK) Ltd., Technical Services Group
Address to send EEPROMs and Ticket ID:-
Natalie Rook
Sharp Electronics
4 Furzeground Way
Stockley Park
Uxbridge
Middlesex
UB11 1EZ
Sharp Electronics
4 Furzeground Way
Stockley Park
Uxbridge
Middlesex
UB11 1EZ